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PACE 11.1.0.531418 DMZ Issue

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PACE 11.1.0.531418 DMZ Issue

I put my router behind the PACE gateway and set the router as DMZ.  The latest firmware is crapping out my fiber connection where I'm only able to get 50mbps down and 1-200 up.   I thought it was my router crapping out, but apparently when I connect any other device directly to the gateway, I'm able to pull 940mbps up and down.  I swapped an older router and placed that device in the DMZ And it starts acting up and the previous router started working normally.

 

Can someone look into this?

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Message 1 of 590
Teacher

Re: PACE 11.1.0.531418 DMZ Issue

Umm guys? I just did a speed test  still in DMZPLUS mode, and I got 840 down and 150 up.  Uptime is 42 days and I am still on 11.1.0.531418.

 

Tried again. 603 down, 12 up.

And again. 146 down, 103 up.

Again. 496 down, 159 up.

 

Tried without DMZPLUS and got the usual 650 down and 800 up. Six times in a row.

 

What's going on? Anyone else?

Message 556 of 590
Teacher

Re: PACE 11.1.0.531418 DMZ Issue

Interesting, this is essentially the inverse of what everyone else is reporting. Most people report 50M/900M (down/up)... ATT has acknowledged that it's a problem but getting the right customer service rep can be a challenge. It took 5 calls and now I'm hoping the visit tomorrow changes the router model.

Message 557 of 590
Contributor

Re: PACE 11.1.0.531418 DMZ Issue

agreed, this is not a solution. Your product is still a giant waste of space.

Message 558 of 590

Re: PACE 11.1.0.531418 DMZ Issue

For those potentially listening at AT&T, I'd reiterate what everyone else has said that your workaround isn't actually a fix because the customers you router won't know its real external IP address.  This double NAT scenario breaks a lot of things including  P2P VPN tunnels, VoIP sessions, and basically anything using uPnP (Facetime, Skype, wemo, nest, canary cameras, etc).  This really needs to be fixed-- I can't imagine its that difficult to compare version 10 to version 11 of the firmware and see whats changed. You are also the largest purchaser of PACE devices, so I think you have some leverage.  Thus far AT&T seems happy with their workaround, which is barely a workaround let alone a true fix.   

Message 559 of 590
Contributor

Re: PACE 11.1.0.531418 DMZ Issue

We've had gigabit service with AT&T for less than 30 days at this point, and it's been an absolute comedy of errors.

 

Initially, we were given a BGW-210.  Speeds (up and down) never managed to go above 600Mbit.  AT&T's fix: replace the BGW-210.  Fine.

 

Received a Pace 5268AC in the mail.  Replaced the BGW-210; made the mistake of sending that back before knowing if DMZ+ mode was working correctly.  Surprise - it's not!  We're having the same 50Mbit/150Mbit bandwidth issue as everyone else on the 11.1.0.531418-att firmware.  The modem is set as a DMZ device with firewall and WiFi disabled, and address assignment to public.  Our firewall receives the public address also assigned to the router.

 

After speaking with technical support yesterday, we were supposed to have a tech arriving between 9am and 11am today with a BGW-210.  Despite having confirmed the appointment via text message yesterday, the tech has not called to confirm the appointment.  We currently have around 25 minutes left in the appointment window; I'm calling tech support, and they can't get ahold of the tech.

 

This is now going to be the third appointment that a tech simply hasn't bothered to arrive for, or even acknowledge.

 

Tech support is completely ignorant of the issues with the 11.1.0.531418-att firmware, and did everything in their power to blame our equipment.  Even when I demonstrated that flipping back to a private IP made the issue go away (though the low bandwidth still remained and the double NAT that that introduces breaks our phones and VPN access), it was somehow our equipment's fault.  Equipment that worked comparatively OK on the BGW-210, and previously without issue on a Cox cable modem.

 

I'm now requesting to have my call sent back to the jeopardy team again.  This is utterly ridiculous, and I'm looking at going back to Cox.  As much as I loathe them, they at least managed to make the service work properly most of the time - and to provide the actual amount of bandwidth we're paying for.

Message 560 of 590
Tutor

Re: PACE 11.1.0.531418 DMZ Issue

Double NAT won't work for me.  Please fix your firmware.

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Message 561 of 590
Scholar

Re: PACE 11.1.0.531418 DMZ Issue

Don't hold your breath. Problem has existed over six months and not fixed yet. To fix the problem try rolling back to a previous version of the firmware or get BGW210 gateway. Both will fix your problem.

 

Message 562 of 590
Tutor

Re: PACE 11.1.0.531418 DMZ Issue

I tried tweeting at them.  Never used the twitters before... https://twitter.com/septer012/status/1124479003845201920

I cant get another RG unless I ditch my TV service with them.  The bypass sounds like the best method, but again no TV service.

Message 563 of 590
Teacher

Re: PACE 11.1.0.531418 DMZ Issue

How'd the Twitter idea work out?

Message 564 of 590
ACE - Professor

Re: PACE 11.1.0.531418 DMZ Issue

@septer012 

i gather from your post you have U-verse TV.  Are your settop boxes coax or Ethernet or wireless connected?

an NVG599 will do the job as a straight swap.

If you want to bypass, some newer routers can manage IPTV data without need of gateway assuming you have Fiber connection.  

____________________________________

75/20 Mbps VDSL2 connected Arris BGW210 gateway in IP Passthrough to Orbi RBK50 in Router mode

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 565 of 590
Tutor

Re: PACE 11.1.0.531418 DMZ Issue

I don't want to thread hijack.  But to answer your question, they are wireless directv boxes.  There however is a coax from the Pace RG to another access point (wireless video bridge), dedicated for these boxes if I understand.

 

My router is a Netgate SG-1100.

Message 566 of 590
ACE - Professor

Re: PACE 11.1.0.531418 DMZ Issue

DirecTV customers were supposed to get the BGW210 gateway.  

____________________________________

75/20 Mbps VDSL2 connected Arris BGW210 gateway in IP Passthrough to Orbi RBK50 in Router mode

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 567 of 590
Tutor

Re: PACE 11.1.0.531418 DMZ Issue

Ran into this issue last night when I added an Eero system. Have the work-around in place, but seeing how long it's been since this issue was discovered, is the best way to resolve to downgrade the firmware using the instructions in this thread, or request a new modem?

Message 568 of 590
Tutor

Re: PACE 11.1.0.531418 DMZ Issue

Tried via phone support and had no luck as they claimed they could only send me another Pace modem. Just sucked it up and bought a BGW210 on Amazon. Hopefully it's an easy swap and fix.

Message 569 of 590
ACE - Professor

Re: PACE 11.1.0.531418 DMZ Issue

Be persistent and ask for technician to do a service call since the 5268 is defective.  The tech should have a BGW210 on the truck.

____________________________________

75/20 Mbps VDSL2 connected Arris BGW210 gateway in IP Passthrough to Orbi RBK50 in Router mode

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 570 of 590
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