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PACE 11.1.0.531418 DMZ Issue

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PACE 11.1.0.531418 DMZ Issue

I put my router behind the PACE gateway and set the router as DMZ.  The latest firmware is crapping out my fiber connection where I'm only able to get 50mbps down and 1-200 up.   I thought it was my router crapping out, but apparently when I connect any other device directly to the gateway, I'm able to pull 940mbps up and down.  I swapped an older router and placed that device in the DMZ And it starts acting up and the previous router started working normally.

 

Can someone look into this?

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Message 1 of 614
Teacher

Re: PACE 11.1.0.531418 DMZ Issue

Can you removed the solved status?  Is there a firmware release schedule?  Is this tied to an internal support ticket?

Message 571 of 614
Teacher

Re: PACE 11.1.0.531418 DMZ Issue

I think it's hilarious (not in a funny way...) that this thread has now 70,000+ views and the next most viewed topic on the front page is 200. Nothing to see here! Move along! Like Frank Drebin is in charge of AT&T fiber support.

 

Message 572 of 614
Tutor

Re: PACE 11.1.0.531418 DMZ Issue

I just bought my own Arris modem on Amazon and solved my own issue. It was clearly the easier route.

Message 573 of 614
Mentor

Re: PACE 11.1.0.531418 DMZ Issue

@295anderson I went through 3 months of AT&T's Bull before moving back to Spectrum who bought out the AT&T contract; making it a no brainer. I still subscribe to this feed just to see how long it will endure. I said months ago that charging for a Giga feed and giving you this 50Kbps Throttle is NOT a mistake, it is POLICY! Think about how much money they are making! *****

 

[Per Guidelines: Keep it Relevant and Appropriate]

Message 574 of 614
Teacher

Re: PACE 11.1.0.531418 DMZ Issue

Is there any news on an actual firmware update to resolve this and when could we expect it?

Message 575 of 614
Teacher

Re: PACE 11.1.0.531418 DMZ Issue

The fact that this is marked as a solution not only in this thread, but on AT&T's website and cited by their tech support team leads me to believe no one at AT&T has any idea what they are doing.

 

Remove this as solved, please.
https://www.att.com/esupport/article.html#!/u-verse-high-speed-internet/KM1322413?gsi=cxxf30

Message 576 of 614
Teacher

Re: PACE 11.1.0.531418 DMZ Issue

Nice, I enjoy the part that goes “If you have earlier versions, you don’t need to do anything else.” 

 

This reiterates the current firmware has an issue and the previous was okay.

 

I caved and got ATT sending a BGW to replace the pace. No point in thinking a firmware fix will come.

Message 577 of 614
Teacher

Re: PACE 11.1.0.531418 DMZ Issue

Can you please provide some other details on this?  I was on a call with them for an hour, last night, attempting to get a replacement.

 

They cited this "solution" and said they could do nothing more.  Now I need to go through the entire process again and explain to them how they are wrong...

 

Message 578 of 614
Teacher

Re: PACE 11.1.0.531418 DMZ Issue

@SabasC regarding a replacement (pace to BGW), I logged in to my att app on my phone, went to trouble shoot internet and started a chat with att. It took about 10 minutes and all I did was ask for the new BGW210-700 gateway to replace my pace. Sent a link to this forum and told them I need Passthrough mode. No questions asked and he had a new one on order to be delivered in a few days.  Then I just return the old one to ups.

 

 

Message 579 of 614
Teacher

Re: PACE 11.1.0.531418 DMZ Issue

@eric90i, you'll get a Pace. Just FYI.

Message 580 of 614
Tutor

Re: PACE 11.1.0.531418 DMZ Issue

Did the 11.2 update not fix the issue?

Also, is it true that you can't just use your own modem in place of the one AT&T provides?

Message 581 of 614
Teacher

Re: PACE 11.1.0.531418 DMZ Issue

@Landonio

What 11.2 update are you referring to?  In my second attempt to speak with a very dense AT&T support rep, this morning, they pushed a firmware refresh against my wishes.  I am still at 11.1 and thankfully, I did not have to re-create the custom port set for forwarding.

 

Type Value

ManufacturerPace Plc
Model5268AC
  
Hardware Version260-2173300
Software Version11.1.0.531418-att

 

So, not sure what can be done.

 

In regards to using your own modem, AT&T repeatedly says no, but then again, they are the same people that point to this thread as a solution.

 

I have a rep coming out tomorrow and have added to the comments of the service order to bring an Arris BGW210-700 when they come out.  We will see if they notice.  In my experience, the techs in my area have always been much more knowledgeable than the folks on the phone, and seem to hate them more than the rest of us.

 

Comments in this thread and in others have had people say they supplied their own Arris BGW210-700 and got it working, but take that with a grain of salt.

If the tech coming out tomorrow is of no use, I will pick up an Arris for about $50-60 and try getting it to activate with AT&T.

 

It seems there is a way to get the Pace to work with a Ubiquiti USG or Edgerouter.  You can essentially have the Gateway with a public IP with the Pace providing whatever "stuff" AT&T requires to get 1Gbit/1Gbit.

I have so far avoided that as I have an AWS instance for the controller, but I may just give in and try it if all of this keeps failing.

Message 582 of 614
Mentor

Re: PACE 11.1.0.531418 DMZ Issue

 

@SabasC regarding a replacement (pace to BGW), I logged in to my att app on my phone, went to trouble shoot internet and started a chat with att. It took about 10 minutes and all I did was ask for the new BGW210-700 gateway to replace my pace. Sent a link to this forum and told them I need Passthrough mode. No questions asked and he had a new one on order to be delivered in a few days.  Then I just return the old one to ups.

 

 

 

Enjoy your new PACE modem @eric90i 

 

Message 583 of 614
Tutor

Re: PACE 11.1.0.531418 DMZ Issue

I purchased my own Arris BGW210-700 as I didn't have time to deal with games of trying to get them to send me one. Plugged in right in, configured IP Passthrough, and was good to go.

Message 584 of 614
Teacher

Re: PACE 11.1.0.531418 DMZ Issue

What about authorizing to the account?  Did you have any difficulty on that?

Did you just give a MAC and serial and they did the rest, or it was all automatic?  No factory reset?

Message 585 of 614
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