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Just installed Fiber.....have a range about router equipment and wifi range

Teacher

Just installed Fiber.....have a range about router equipment and wifi range

We just installed Fiber about a week ago and the speeds has been good.  Been getting about 900 hard wired and about 300-350 on wifi.  I have the modem/router that AT&T supplied me with.  The only problem is that the range doesn't seem very far.  Even when we had Comcast, we never noticed a problem with our Ring doorbell losing connection.  Now with Fiber, our Ring doorbell seems like to disconnect to the wifi daily.  

 

My question.  Is it possible to get a better modem/router that'll work with Fiber and provide better performance (we're in a two story house).  If I have to stick with the AT&T supplied equipment, then I wanted to ask if anyone has tried one of those mesh wifi network and what they would recommend?  I tried various range extenders and they provided very poor speeds and didn't help with the problem.

 

Any help would be much appreciated!

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Message 1 of 23

Re: Just installed Fiber.....have a range about router equipment and wifi range

Hi there....been in your situation recently and yes you can definitely use your own router which will give you better wifi coverage .  You do have to keep the Uverse gateway though but what you will need to do is hook your own router into the AT&T gateway and disable the AT&T's wifi......what you will need to do in order to get your own router working properly is passing the AT&T's public IP address to your router which is called DMZ plus mode....to accomplish this you will need to go into the AT&T's firewall settings and go to pinholes and applications and select your router from a list once its connected to the AT&T gatway and click save.......there is a specific thread or two that explains exactly how to do this....just search for threads such as " putting AT&T gateway into bridge mode" , etc... if you have the Pace 5268AC gateway there is no true bridge mode but you can do the passthrough mode like I mentioned above and it has worked fine for me....

 

Now on to the mesh wifi systems..... over the last month or so I have tested the google wifi, Eero, and Netgear Orbi......they all have their good and bad points and to make this short and sweet I think you would be happy with any of the three I mentioned.....but if you want the one that will deliever you the fastest speed I would recommend the Netgear Orbi......it has its own 5Ghz band used for backhaul between the router and its satelite units and there is hardly any loss in speed/bandwidth.......the only con to the orbi is that I think its not as easy to set up as the other two but its not extremely diffiuclt either......I decided to keep the google wifi because it was so easy to set up and I like the way it looks where its small, etc but speed wise the Orbi was much faster......another good thing about the Orbi which sets it apart from the google wifi and Eero systems is that if you are using google wifi or eero you have to be connected to their cloud and if their service goes down so does your internet; with the orbi this will not happen as it does not rely on being connected to a cloud service.........if I could have returned the google wifi system for a refund I would have kept the Orbi but I let my return window pass and wasn't able to so I had to return the Orbi.......the Eero I returned because the smartphone app had a lot of bugs in it and wasn't accurate but the Eero performed about the same as my google wifi as far as speed goes..........hope that information helps you......

Message 2 of 23
Administrator

Re: Just installed Fiber.....have a range about router equipment and wifi range


Hi @bungeemike,


As @ukwildcat4life explained, you can use another router. Before you do so, we wanted to pass along some information. 

 

Modem environment can play a huge factor when it comes to speeds. The modem must be free and clear of electronics like speakers, radios, and other electronics. They have been known to interfere with Wi-Fi. Also, testing different channels on the modem is also a possible solution. If this works, you do not have to worry about hooking up a router. 

 

On this page is a section labeled Internet Hot Topics and a link called Slow Speed Troubleshooting, Open that link and you will find a two article: Does Your Wi-Fi, Fly and two links labeled How To Change Your Wireless Channel. These will explain the best modem environment and what you can do to improve your speeds. 

 

-ATTU-verseCare


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 23
Teacher

Re: Just installed Fiber.....have a range about router equipment and wifi range

Thanks for all the info.  Being the non-IT savvy person I am, I hope I can figure out how to put the modem into bridge mode.  Just wished the AT&T modem/router had better range, but I can ask for everything with the higher speeds I suppose.......now to read up on how to do this like you taught me......thanks again!!

Message 4 of 23
Administrator

Re: Just installed Fiber.....have a range about router equipment and wifi range

Hi @bungeemike,

 

The forums actually has a lot of information regarding bridge-mode that has been posted by other community members. Check out this link, it has the search results listed.

 

Hope this helps. 

 

-ATTU-verseCare


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 23
Contributor

Re: Just installed Fiber.....have a range about router equipment and wifi range

How do you set up the orbi to work with ATT fiber. Please give step by step instructions.

Message 6 of 23
Contributor

Re: Just installed Fiber.....have a range about router equipment and wifi range

Why would AT&T spend money on providing a router that deliver the speed you pay for? If you multiplies the amount of customer that signed for the Giga Power Internet by the price of a NetGear NightHawk 1900 for instance ($160 on Amazon), you may found a considerable pile of money for them to spend, and I can't see them going that route, Comcast was the same exact issue, after several years with them the router has been changed more than 10 times, now I switched to AT&T since June 2017 I'm getting a tech in my house for the 3rd time, assistant over the support chat keep saying I should get at least 600M on WiFi but it never went above 390 since day one...As soon as you pass the 30ft distance it drop below 100...I witnessed that Netgear working in a friend's house and he gets way above 600M over his Wi-Fi...however this is on speed test, keep in mind that most of the device out there (phone, tablet, laptop) aren't built to work at this speed, but the most important with that test is the consistency of the signal that comes out of the NetGear, AT&T router has almost no consistency as the Comcast router has...Comcast was slower speed but constant signal, so far my experience with AT&T router is higher speed but inconsistent signal which is what makes the WiFi connection very slow or erratic especially when you have more than one device connected...Not impressed at all so far...I would love AT&T to come in my house with a NetGear and experience the difference of signal and then tell me why I'm paying $80 for a speed that is way below the advertising sound. 

Message 7 of 23
Employee

Re: Just installed Fiber.....have a range about router equipment and wifi range

Why would AT&T spend money on providing a router that deliver the speed you pay for? If you multiplies the amount of customer that signed for the Giga Power Internet by the price of a NetGear NightHawk 1900 for instance

Both modems will do 1gbps hardwired. Both modems won't do 1gbps over WiFi.

 

support chat keep saying I should get at least 600M on WiFi but it never went above 390 since day one...

This pains me regularly out there in the field. They would tell my grandma with her 2006 Dell laptop that she should be getting 600mbps over WiFi... It's simply not the case, it depends on a lot of variables.

 

The fastest I have seen over WiFi on our modem and 3rd party modems is a little over 600mbps. This was with brand spanking new Mac laptops.

 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 23
Contributor

Re: Just installed Fiber.....have a range about router equipment and wifi range

I fully understand what you answered, however the main point here is more about the consistency and the strength of the signal, again I don't expect my iPad to work with 600M since it is not build for this (at least not the model I have, Ipad Air 2), I have a brand new MacBook Pro that is sitting 5ft away from the Modem and I know the built in Wifi can work above 600M, I ran several speed test (using att speed test link) and the results are speaking by it self:

 

1st: 584M

2nd: 288M

3rd: 397M

4th: 220M

5th: 320M

6th: 332M

7th: 304M

 

(those are download speed and were all completed within 3 minutes, latency is about 11ms as a pike but the test shows more about 25 to 30ms)

 

I guess now you understand what I'm trying to demonstrate...if your box is build to provide above 600M and I have a device that has at least the same capacity then why most of the results shows that I only have the half of what I can technically get, perhaps the box work better than I initially said as far speed however the signal produced showed by those results prove the inconsistency of the signal, either from the box or upstream from AT&T server, something is not stable, this is why I made a comparison with the competitor I was with for several years that have slowest speed but much more constant signal, I get blew by "Giga Power" advertising that made me switching to you all because lots of promise were made (I wait 5 months to make that decision) and because the way I use internet I found interesting to receive higher speed, but so far I can prove you can't provide any consistency and be way off what it's technically available in my area.

The other point I mention is about the strength, again, and because the signal is not consistent, it doesn't take much more distance away from the modem to lose even more signal, and this is where the 3rd party modem shows way more capacity to maintain a strong Wi-Fi, if this 3rd party modem allows you to not get more than 50M loss being away about 30ft (checked with it standing around 10ft away from AT&T modem) then why AT&T modem can't get the same performance? Again if you are telling me than AT&T modem is producing as much speed as 3rd party brand then why does its not the same with the strength?

Message 9 of 23
Contributor

Re: Just installed Fiber.....have a range about router equipment and wifi range

I have the same issue.  Three technicians who said there were "too many variables" I know my 802.11ac can do over 600mbps.  Just got off chat with att and they said they will ship me a new router to replace the PACE 5368ac they installed yesterday!  And that I should get 600 mbps over wifi.  I tried setting up my airport extreme but it was slow, my fault I am sure.  Thoughts.  Thanks.

Message 10 of 23
Contributor

Re: Just installed Fiber.....have a range about router equipment and wifi range

Clear and succinct.  I have an Apple Airport Extreme (1 Gig) which is bridged to another Airport 2T time capsule to serve another part of my home.  I don't want to try to incorporate ATT's gateway into my system that already works well.  This procedure is very clear as to what to do in my case.

Message 11 of 23
Contributor

Re: Just installed Fiber.....have a range about router equipment and wifi range

Hi, i just switched from comcast.  I ditched their hardware for a netgear nighthawk ac1900 all in one modem/router.  Now i have the att gatewayand my speeds are not good if im not on the same floor as the hardware. 

So can I plug the att fiber wire from the conversion box straight into my existing nighthawk? I guess I'm fine with dropping a some cash on whatever nighthawk modem/router is compatible with att fiber...I just don't know which qualify as compatible.

 

I prefer the all in one modem/router so I don't have to reconfigure the att gateway...

Message 12 of 23
Contributor

Re: Just installed Fiber.....have a range about router equipment and wifi range

jbucie ...... I'm considering switching from Comcast/Xfinity to ATT U-Verse Fiber. So. I've been doing a lot of research on Gateways and Routers.

(1) You have to use the ATT Gateway/Modem for U-Verse TV, i.e., the TV signal must pass through the ATT device to be correctly displayed on your TV; You can configure any of their newer Gateway/Modems to a pass-through mode for WiFi that will allow you to put your own Router behind the ATT modem. I've found plenty of people that do that and there are web resources to explain how (Google it). Remember the term Gateway = Router. The difference in a Gateway/Modem is that the modem (the device that receives the ATT TV and WiFi signal) is in the same box as the router, i.e., they are integral) . Try this link: http://www.512tech.com/technology/seriously-you-can-use-your-own-router-with-verse/BBvEyCIG3CMrdfWQg...

(2) The most common complaints I read about the newest ATT Gateway/Modems is (a) range, (b) dropping signals at the device (your laptop, phone, desktop PC, etc), There are a ton of reasons for this not related to the quality of the ATT Gateway/Modem. You can Google resources on the web and at ATT support to read about these. If you are using ChromeCast in your house or apartment, there are connectivity issues with this and the ATT NVG599 Gateway/Modem that started cropping up in October of last year. The guess is that there are incompatibility issues that revolve around how the two devices connect (data packets). Getting all your home devices to connect to a home network and stay connected can be a pain so, that's why I'd like to stay with my current router and put it behind the ATT Gateway Modem for WiFi only purposes. The range issue with the NVG599 seems to affect device connections/staying connected. However, there are, again, a ton of factors that affect a router's range and therefor how home devices connect/stay connected.

(3) Download Speeds: I can read dozens of posts regarding poor download speeds for ATT Fiber, i.e., people saying they are not getting what they are paying for. There are some good articles on this that explain the factors involved and what you can do about each one. One of them is the age of your router. If you have one that is over 5y old and not equipped with dual band, there's a good chance it can't handle the high data rates available to you with ATT Fiber. Moreover, if you have old devices (e.g. and old iPad that can't handle dual band output), that device is going to have difficulty staying connected to an NVG599, for example. which broadcasts, alternatively your in home WiFi signal over both 2.4 and 5Ghz channels. Update your router to meed your data speed needs - e.g., if you're a gamer or there are lots of people simultaneously using the WiFi signal in your house to download/watch HD movies you are going to see slow service. Quite frankly, if you use WiFi/Routers to distribute your signal to various home devices, you'll NEVER get that 1000 or 100 Mbps you signed up and paid for. Hard-wired (ethernet) devices? You'll get close. So be realistic. Also, regarding internet speeds, know the difference between MBps, Mbps and Kbps. Google this and learn. Also, the ATT Support web-site is an excellent resource to get info on your Gateway/modem, trouble shoot problems and read in the forums what others are saying.  https://www.att.com/esupport/

Message 13 of 23
Contributor

Re: Just installed Fiber.....have a range about router equipment and wifi range

AT&T Giga power internet is NOT advertised or designed to be near gigabit speeds OVER WiFi/WIRELESS. Those advertised speeds are HARDWIRED... and they deliver on that. Every bit of it. Even on older hardware such as my 2009 X58 system with 150 foot Cat6 run I'm still getting 900+ Mbps up and down. Wireless I get between 500-600 on 2.4Ghz and 600-700 over 5Ghz band, again on some older laptops. Iphones (6 and 6plus that my wife and I have respectively) get around 500+ depending on location in the house.

Message 14 of 23
Contributor

Re: Just installed Fiber.....have a range about router equipment and wifi range

Hmmm... my max over WiFi 5ghz is 340ish, even when I’m standing in the router. What gives?
Message 15 of 23
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