Explore & discover

Helpful Links

Issues with DMZ+ Mode on Pace 5268AC

Highlighted
Teacher

Issues with DMZ+ Mode on Pace 5268AC

I followed a youtube tutorial on how to set up my Netgear Nighthawk X4S router using DMZ+ mode on the 5268AC router.  I am able to web browse with no difficulty but I can't open ports.  I am second guessing my setup as the 5268AC router is assigning a 172.16.1.45 IP address to the Netgear router.  Should the 5268AC router assign the public IP address?  The 172 number is NOT my public IP address given to me by Uverse.  I think the 5268AC router is still blocking the ports that I need.  Any assistance would be GREATLY appreciated!

724 Views
Message 1 of 12
Administrator

Re: Issues with DMZ+ Mode on Pace 5268AC

Hi, @brentrosen.

It sounds like something may have gone awry when setting up the DMZ+. Make sure all the settings and everything are correct on your Gateway

If you are still having problems getting the 3rd party router set up properly, then you will need to reach out to ConnecTech for more assistance, since DMZ+ support is limited.

John, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 12

Re: Issues with DMZ+ Mode on Pace 5268AC

Be careful with DMZ+, it was broken in a firmware update slowing whatever speeds you have to 50 down and 100 up. At&t has refused to do anything about up to this point so you're basically wasting your money. Don't bother contacting support for a different modem brand, they'll send you another Pace despite promising you otherwise.

 

Welcome to the purgatory that is At&t support.

Message 3 of 12
Teacher

Re: Issues with DMZ+ Mode on Pace 5268AC

I was able to fix the issue with the DMZ+, However, JackDiesel, you are correct that my speeds are now a fraction of the what they used to be.  I called AT&T and specifically asked for a replacement modem that was NOT the Pace 5268AC; but EXACTLY as you said, I was given yet another Pace 5268AC.  I called technical support and was promised yet another replacement on Monday that is guaranteed to be the NVG599.  So.....now I have two modems in my possession and am now concerned that I will receive yet another Pace 5268AC. 

 

I assume rolling back the firmware update won't be feasible because it would likely keep updating to the new broken one.  I can only hope they will keep their promise and/or a new firmware update is issued.  Thanks again for responding to me.  I wish you were wrong - but you have been correct so far JackDiesel.

Message 4 of 12
Administrator

Re: Issues with DMZ+ Mode on Pace 5268AC

Hello @brentrosen,

Thanks for letting us know the issue was resolved. Please let us know if you need assistance with anything else.

 

Mihai AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 12
Teacher

Re: Issues with DMZ+ Mode on Pace 5268AC

Yikes....it hasn't been resolved...lol

 

I'm still hoping and praying I will NOT be given yet another Pace 5268AC modem.  

 

Just a friendly suggestion to your IT department; consider beta testing a new firmware update before implementing it.  It will save both your company and your customes a lot of needless frustations and costs.

 

And with all due respect, please thoroughly read a post before you hastily jump to the conclusion that the problem has been resolved.

Message 6 of 12
Administrator

Re: Issues with DMZ+ Mode on Pace 5268AC

Hello @brentrosen

Just need to clarify a few things to make sure we understand you correctly.

The issue you were having with DMZ mode is resolved?

The issue that's still a factor is with slow speeds and the modem that's being shipped out?

Charles, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 12
Teacher

Re: Issues with DMZ+ Mode on Pace 5268AC

I'm disappointed to find that my last post was removed, but alas I have my answer on how to proceed with this issue.  Happy New Years and best wishes to getting the issue resolved, but my hand has been forced to change to another ISP.

Message 8 of 12
Administrator

Re: Issues with DMZ+ Mode on Pace 5268AC

Hello @brentrosen

What post was removed? we'd be more than glad to assist you just trying to get clarification on what is still an issue for you, so we can help.

Charles, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 12
Administrator

Re: Issues with DMZ+ Mode on Pace 5268AC

Hello @brentrosen
To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Charles, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 12
Teacher
Solution
Accepted by topic author
Accepted by brentrosen
‎12-30-2018 4:34 PM

Re: Issues with DMZ+ Mode on Pace 5268AC

I'm happy to report that the issue has been fully resolved!  A technician came to my home today and installed a different router/modem.  I'm now getting full speeds with the ability to use my own router.  I appreciate everyone's willingness to help including the AT&T employees who responded to my messages.  My suggestion for anyone who is having similar issues is to choose to have a technician come to your home.  Do NOT choose to have a replacement shipped to you - as you will likely have the same Pace modem/router replacement shipped to you.

Tags (1)
Message 11 of 12
Administrator

Re: Issues with DMZ+ Mode on Pace 5268AC

@brentrosen,

 

We're glad to hear that your issue has been resolved! If you need assistance in the future, don't hesitate to reach back out!

 

Thank you for being a part of the AT&T family!

 

Rury, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 12
Share this topic
Share this topic
Announcements...
Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!
Additional Support