Tutor
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6 Messages
Gigapower speeds not delivering
Hi, I've had gigapower almost a month now and my connection speeds are nowhere near what they should be. Wired with a CAT6 ethernet cable I'm only getting around 400gbps and wireless I'm getting around 60mbps, and these speeds are while it's the only device connected so it gets worse when my roommates are home and running their devices as well. My computer is brand new, I built it myself in Noveember, and has a capable wireless adapter and ethernet port so I know those are not the issue.
ATTHelp
Community Support
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230.7K Messages
7 years ago
Hi @z.d.clark,
We are sorry about the issues. One thing worth trying is disabling the IPv6. Here is a post that goes over it. Since the wireless is going slower than the wired, we know that the speeds are getting there, but the issue is with the wireless connection. It could be the router or the settings. Try changing the wireless channel to see if that helps. Here is a post that goes over how to do that.
-ATTU-verseCare
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z.d.clark
Tutor
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6 Messages
7 years ago
Whenever I first set up the internet, I used a MacBook Pro's wireless diagnostics scan to look at the channels being used and set it accordingly. Scanned again earlier and I was still on a channel unused by other networks around me. I am on channel 4 for 2.4ghz. Tried disableing the IPv6 and nothing has changed. Still getting low wireless download speeds.
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ATTHelp
Community Support
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230.7K Messages
7 years ago
Hi,
Is it possible to connect to the 5Ghz network. With the speeds, 2.4Ghz provides a much lower speed wirelessly and you do not take advantage of the 802.11ac capabilities on the 2.4Ghz.
-ATTU-verseCare
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z.d.clark
Tutor
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6 Messages
7 years ago
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ATTU-verseCare
Community Support
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6.7K Messages
7 years ago
Hi @z.d.clark,
What does your network adaptor/wireless adaptor show for your connection speed or potential connection speed?
-ATTU-verseCare
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z.d.clark
Tutor
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6 Messages
7 years ago
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z.d.clark
Tutor
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6 Messages
7 years ago
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ATTHelp
Community Support
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230.7K Messages
7 years ago
Try running speed tests on your other devices, such as cell phone, tablets, or other laptops. If they all get around the same speed, it may be an issue with wireless congestion in your area or with the U-verse gateway. If you notice other devices do better than yours, then it may be that adapter is defective.
-ATTU-verseCare
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z.d.clark
Tutor
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6 Messages
7 years ago
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ATTU-verseCare
Community Support
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6.7K Messages
7 years ago
Hi @z.d.clark,
It is possible that the router is having issues but it could be the MTU setting that needs optimization. Go to YouTube and do a search on "how to optimize MTU setting" for the router. There is some math involved and this can be different between other routers. Take this step and let us know if any questions.
-ATTU-verseCare
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