Gigapower Terabyte Box Issue with Harmony One Remote

My DVR box failed yesterday and the techs came out to replace it.  They were very aware of the remote control issues.  They replaced the box twice and finally got one that worked.

They updated the software and now the ATT remote works perfectly...much better than before.  No complaints.  They mentioned that sometimes techs will have boxes on thier truck for sometime and it may not be a recently manufactured one.

So if you are having the issue even though your box may relatively new, you might see if they can do a software/firmware upgrade or switch out the box alltogether.

However, my Harmony remote works slightly better but it is still doubling the key presses.  Maybe I can use different codes to see if it works better.

@billcrowley 

Would you please post the version for the new firmware.

the tape didnt work at all.  It made it worse.  the signal was completely blocked and neither the ATT or Harmony remote worked.  The DVR would not responde to any button presses from either remote.

I tried gradually reducing the size of teh tape on the front of the box but this did not help