12-23-2013 7:38 PM
I have had a number of uverse boxes over the years and my Harmony One has always worked very well. I just received the Terabyte Gigapower DVR (Model IPH 8010) today and everything works except for the numbers 0-9. If I want to enter 4 numbers to go to another channel, I can enter the number 2 for example but none of the other numbers that I push after that actually register with the dvr box. I have spent hours working on various settings changes with the Harmony Remote software but nothing seems to help.
Has anyone had any similar issues?
Solved! Go to Solution.
04-21-2014 10:17 AM
04-21-2014 10:44 AM
Google Tv does have Wifi Remote (This again is a WIFI connection to TV and TV controls the IR blaster which take over the STB IR receiver).
I have now retired the ATT Remote for the STB and use the LG magic remote which controls the TV and thereby the STB (like the user you described in the message).
After this Painter's tape fix i feel the channel changes and responsiveness has improved a lot and works like it used to work with my Motorola STB (prior to gigapower switch).
I have not experimented with the IR blaster location (currenlty on one corner of the STB),
04-21-2014 3:25 PM
why has this been labeled a community accepted solution?
This is ridiculous. We have to add IR blasters, tape, and do backflips because ATT can't provide a box that simply works?!?
Please remove the community accepted solution moniker.
04-22-2014 3:04 PM
i have the harmony one and it does not come with an additional blaster. addmittedly, this one is 4 years old though.
04-24-2014 12:22 PM
My DVR box failed yesterday and the techs came out to replace it. They were very aware of the remote control issues. They replaced the box twice and finally got one that worked.
They updated the software and now the ATT remote works perfectly...much better than before. No complaints. They mentioned that sometimes techs will have boxes on thier truck for sometime and it may not be a recently manufactured one.
So if you are having the issue even though your box may relatively new, you might see if they can do a software/firmware upgrade or switch out the box alltogether.
However, my Harmony remote works slightly better but it is still doubling the key presses. Maybe I can use different codes to see if it works better.
06-23-2014 1:01 PM
06-23-2014 1:06 PM
06-25-2014 12:25 PM
06-26-2014 6:14 AM
the tape didnt work at all. It made it worse. the signal was completely blocked and neither the ATT or Harmony remote worked. The DVR would not responde to any button presses from either remote.
I tried gradually reducing the size of teh tape on the front of the box but this did not help
07-07-2014 5:57 AM
ok, I have finally figured it out. I tried all sorts of tape and tape combinations yesterday but nothing work. So I searhed google and found what seemed to be plausible...and it worked absolutely perfectly.
If you have the Pace 8010 box like i do delete it from your harmony remote using the software. Then add a new PVR for PACE 8005 model. Change the interkey delay from 100 to 300. You also want to change teh device command repeats setting from 1 to 0. I couldn't find this specifically, so I went through troubleshooting for the PVR device and it got me to a point where it asks if the key presses aren't recognozed or double up and then it lets you change from 1 to 0.
After programming the remote, it works flawlessly. Can't believe it took this long to figure out.
07-07-2014 6:21 AM
09-27-2015 7:36 AM
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
Do you have questions about Internet and Email Security? Have them answered on Wednesday, April 26th at our Knowledge Sharing Session: Hack Attack!