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GigaPower Internet (1000 mbps) - Slow Speed Troubleshooting From AT&T

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GigaPower Internet (1000 mbps) - Slow Speed Troubleshooting From AT&T

 

Gigapower.png

GigaPower is a new service that requires the right hardware. If your device(s) is not compatible with gigabit speeds, you may not be able to take advantage of the plan/ speed you purchased. Are you wondering that you need? Check out some helpful information below.

 

TheRightHardware.png

 

 

 

  • A network card that can support the plan – some cards are not designed to go above 100 mbps. Check owners manual to see if your device can support gigabit speeds. Fast Ethernet supports up to 100 mbps, gigabit Ethernet supports 1000mbps.
  • Network cables compatible with gigabit speeds – Cat-5e can be used,  Cat-6 are recommended depending on your network. 
  • Updated operating systems – the older the OS, the less likely it will support higher speeds. For example, if drivers are not updated, this may prevent full utilization
  • Updated network device – switches and hubs are rated for certain speeds. Make sure yours is rated to handle gigabit speeds

 

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  • Malware – viruses and other programs can run in the background and impact speeds. We recommend downloading our security suit here.
  • Other programs using the network – like malware, some programs can run in the background and use up resources. Close all programs before testing.
  • The type of USB port you use – if you are using a network adapter that uses USB, make sure the adapter is capable of gigabit speeds. USB 2.0 maxes out between 250-300 mbps. 3.0 USB ports support 900 mbps or higher.
  • An old CPU - a weaker processor is not capable of handling higher speeds.

 

Remember, the older the equipment is, the less likely it is going to be compatible with gigabit speeds. We recommend updating the equipment if you determine the hardware is not compatible. If you have 1G plan, testing near or around 600 mbps is within parameters of the plan.

 

Note: If you are a Microsoft user, you can download the PC Maintenance Toolbox to run test to see if your device is compatible. 

 

If the above does not help and you meet the hardware requirements, troubleshoot using our Troubleshoot & Resolve Tool via a browser or mobile device! It beats calling in! 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
104,559 Views
Message 1 of 72
Scholar

Re: Poor Gigabit speed with no fix in sight.

May have been a glitch, worked for me.  Had to delete the link, it showed my email address on the web....

Message 61 of 72
Anonymous
Not applicable

Re: Poor Gigabit speed with no fix in sight.

Thanks for the heads up!  The link shown on my home page worked but the numbers were abysmal.  170 download, 75 upload.  Much worse than usual.

 

Message 62 of 72

Re: Poor Gigabit speed with no fix in sight.

I ordered AT&T Gigapower to replace spectrum 1gb because my internet connection to Spectrum kept dropping. I have been getting download speeds ranging from 200mb to 570mb but upload speeds to 890mb. I am severely dissapointed and after reading these posts I am losing hope that I will get what I paid for. Why does AT&T and Spectrum scam the customers? We are willing to pay what you ask. Why can't you give us the product that you are advertising? I think we should start a class action lawsuit.

Message 63 of 72
Scholar

Re: Poor Gigabit speed with no fix in sight.

I got in the upper 900's first few months, but it's gradually
decreasing.  Sometimes as low as 3 or 400. I believe they should be
forced to adjust the price according to the average speeds you get. :-)
Message 64 of 72
Teacher

Re: Poor Gigabit speed with no fix in sight.

That’s why I’m switching back after my contract...
Message 65 of 72
Contributor

Re: Poor Gigabit speed with no fix in sight.

Just did some tests with speedtest.net 

Location                                      Down      UP

ATT Houston,TX                         948.7      940.4

VTX1 Corpus Christi,TX             839.7      646.2

University of Texas, Austin,TX    903.7     935.4

 

During the initial install back in Spring 2017 my speeds to several places were about  940-960 both U & D.

This is a small rural community.

Computer - 8-port Netgear switch - 16 port Netgear switch - ATT Box (all cables are Cat 5e)

Computer is Intel Core I5 4690k at stock speed (3.5G), w 16 G ram.

I am very happy with the service so far.

Message 66 of 72
Teacher

Re: Poor Gigabit speed with no fix in sight.

PC Connected directly to the gateway and the best speed i can get out of my fiber is less that 150, been like that for months, and yet i'm paying for fiber

Message 67 of 72
ACE - Expert

Re: Poor Gigabit speed with no fix in sight.


@lnp142 wrote:

PC Connected directly to the gateway and the best speed i can get out of my fiber is less that 150, been like that for months, and yet i'm paying for fiber


What did AT&T say when you opened a support ticket on the problem?

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 68 of 72
Teacher

Re: Poor Gigabit speed with no fix in sight.

The same that they always do, can you please restart the gateway, (i do it multiple times), and then I'm sorry sir but there is nothing wromng with the gateway. Can I help you with anything else?

Message 69 of 72
Tutor

Re: Poor Gigabit speed with no fix in sight.

It's now Q1 2019 so the fact is that this service will never be as fast as it was advertised.

On the "1000Mbps" plan I'm getting no better than 350Mbps from various bandwidth tests which are very close to my physical location.

I've tested using a newer Mac and a Dell laptop with a CAT6 wired connection to AT&T's router with IPv6 disabled and WiFi turned off to ease up on any processing load. Selling "1000Mbps" and never really getting even half of that on download is kinda fraudulent.

 

All the info above is great but AT&T knows they're cramming as many customers as they can onto overloaded backplanes to save on network equipment cost.

Nobody in a metro will ever get 1000Mbps down; customers have been allotted a portion of a shared 1000Mbps channel and that's that.

 

"Gigapower" is pretty much marketing *****;  the "up to" word in the ads releases AT&T from lawsuits.

The positive is that for the few that do upload the speed is absolutely super....as long as everyone doesn't start uploading.

 

[word filter avoidance]

Message 70 of 72

Re: Poor Gigabit speed with no fix in sight.

   

   I still see 910Mbps down /  930mbps after 2 years of service.    

   One thing I have learned about testing on windows 10 is it can be misleading on the upper end of speeds (600-900). 

   I have seen a 200-300mbs difference between windows 10 and a Linux Ubuntu laptop plugged into the same router (Windows slower).

   Shutting down background apps like (Origin Client, Steam) got them close after repeated tinkering.

   I am guessing the windows 10 quality of service scheduler is getting in the way here.    Since the Ethernet port can only support 1000 mbs total it doesn't like the idea that a single client  (the tester running in browser) 

   is trying to use it all up. 

 

   If your getting below 500mbs I doubt this is the issue.

 

 

  

   

Message 71 of 72
Teacher

Re: Poor Gigabit speed with no fix in sight.

new customer as of the last 12hrs and so disgusted with ATT. Ordered gig service and getting nowhere near that hardwired (like many of you). The tech points out that the connectivity test shows 950 up\down, but that is only from the att NOC to the router, not past it (this is also pointed on next to the speed test button in the routers interface). 

 

I am just imagining all of these new customers paying for gig service and never fully testing or understanding their service and that they are not getting what they are paying for I will be staying with spectrum, this ATT gig service is a scam. Will be contacting the BBB as well on this. 

Message 72 of 72
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