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Cannot access configuration page on Pace 5268ac gigapower rg

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Teacher

Cannot access configuration page on Pace 5268ac gigapower rg

I had 300MB GigaPower service installed yesterday.  The RG I was given is a Pace 5268AC. The technician said it was the first day they were deploying these RGs.

 

The configuration page you should be able to access at address 192.168.1.254 does not come up.  The browser redirects to http://192.168.1.254/cgi-bin/redirect.ha which has a message that the page is not found.  It has the AT&T U-verse logo at the top of the page, so it is clearly coming from the RG.

 

The technician saw this while he was still here and said he would check on it, but I want to make sure people knew about it.  The internet service itself is wonderful, but I need to be able to configure firewall settings in the RG to get all my devices communicating correctly.

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ACE - Expert

Re: Cannot access configuration page on Pace 5268ac gigapower rg

You can try going to http://homeportal/ instead of http://192.168.1.254/

 

Maybe they've (or your installer) changed the default subnet or router address?  When you do an IPCONFIG in a cmd window on your PC, what is the IP address for your default gateway?

 

That redirect looks like one the Arris RGs have done when they were having connection problems and couldn't reach DNS.  It sounds like your connectionn is working properly, you just can't reach the RG's configuration page.  This is a bit strange.

 

And, yes the 5268ac is very new to U-verse.

 

 

 

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Teacher
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Accepted by nhoward14
‎10-01-2015 9:34 AM

Re: Cannot access configuration page on Pace 5268ac gigapower rg

I figured it out.  If I go to http://attlocal.net/ it gets to the RG configuration page.  The router address is 192.168.1.254 so something is fouled up in connecting the IP address to the URL.

 

I can't really say how I figured it out.  It was by accident.  I saw the URL in a list of webpages in a log and tried it.  I wasn't looking for it so don't even remember what log or anything.

 

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Contributor

Re: Cannot access configuration page on Pace 5268ac gigapower rg

Thank you so much for posting this.  I have talked to AT&T Technical Support MULTIPLE times, and yet they were all too ignorant to know how to get into  this model's router settings. Glad I decided to google the router's model number instead of calling that worthless support line again.

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