Contributor
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1 Message
Atl optic box wont power on
I have a ATL Optic box wont power on. I was using internet to play my beloved games online when i was kicked out of an important mission because i lost internet. I cool down and go reset my modem which i have to do way to much as it is but after several attempts i see that no lights are on on the optic box. I try to reset it and nothing. Pull out the power and nothing. I called at&t and they will have someone come out 5 days from today 4.18.19 but i work from home and i need a quuck fix please someone tell me its as simpme as getting another power cord.
ATTHelp
Community Support
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230.7K Messages
5 years ago
Hi There @Tiraq117
No power to the Fiber Optic box. Not a problem. We can help with that.
More then likely, it is simple as a faulty power cord or possible problem with the power outlet that it is plugged in to.
Let's try a few steps to see if we can get power restored to the box.
Now you did state that you have a tech dispatched for 04/18/2019. You are absolutely correct that is too far out for the problem. We can see if we have anything closer.
To get started, we will be sending you a private message to your forums inbox.
Once you get the notification, please do the following steps:
1. Log-in to your forums account.
2. Click on the envelope icon
3. Click on the message that you get
4. Reply to that message only
Just a reminder: Please do not post any personal information such as, email addresses, phone numbers, or account numbers on this public thread.
We look forward to working with you to get this resolved.
Matthew, AT&T Community Specialist
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