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AT&T fiber 100 keeps dropping out.
I take on-line viola lessons. I moved from an area where I had AT&T DSL that was rated at 60 MB/S to an area where I now have AT&T fiber 100 rated at 100 MB/S. I had on-line video lessons when I was on DSL and had no problem with dropped internet connection, but now with the faster fiber speed I get disconnected all the time...
I just got off the phone with customer service and they fixed the problem by resetting something outside of my home. They had me go to AT&Tspeedtest.com and run a test that gave a download speed of 9MB/S. After they reset something outside of my home, not my modem, they had me run the test again and the download speed increased to 97MB/S. Problem solved... ish Why did this happen, will it happen again if so is the only cure to call customer service and spend 20 minutes on the phone??? if so I want to get paid for my time.
Is this AT&T throttling my internet speed?? Do they do that??
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