01-17-2014 9:14 PM - edited 01-18-2014 7:19 AM
Its been three weeks since GigaPower had been installed in my apartment and I am a double play customer - I havent received the Samsung tablet yet. Does anyone have an idea on how much it has taken to receive the tablet?
When I talk to ATT through the online chat, they have not been able to give a definitive answer.
Solved! Go to Solution.
01-17-2014 9:26 PM
01-18-2014 7:18 AM
Thanks for the quick reply. However, when I placed the upgrade order online, I received a Customer Service Summary document which states the following
"Double/Triple Play Customers: Your Samsung Galaxy Tab 2 will arrive within 4 weeks of installation via UPS. Someone must be present to sign for the package."
01-20-2014 8:47 AM - edited 01-20-2014 9:31 AM
Thanks for posting. It sounds like your tablet may still be on its way. If you'd like us to check on the status of your tablet, please click here to send us a private message.
In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.
In the meantime, feel free to message me with any other questions or concerns!
01-20-2014 9:23 AM
01-20-2014 9:31 AM
Sorry about that! It's fixed now.
01-20-2014 9:52 AM
We received your private message, and one of our managers will be reaching out to you soon.
01-30-2014 11:57 AM
03-11-2014 8:42 AM
I posted this in the Sales and Ordering section but I guess they don't respond to the forums.
We got Gigapower December 27th of 2013. It is now March 11 of 2014 and we still do not have the Samsung Galaxy tablet. When can I expect this to show up? As it was the installation contractor for the Gigapower did not even show up with proper equipment to test the line to make sure we were at the right speeds. He kept saying no contractor brings their own laptops, which I know I have seen many contractors with their own laptops. I was supposed to pay a total of $177 for the services I receive before taxes and now it's at 230 a month after taxes and fees. I think I was supposed to get HBO for free for three months, which I have paid for the entire time, but I'm not going to freak out about that.
So, with all this, I really want the tablet I was supposed to receive.
03-08-2014 03:26:49 PM
We got Gigapower installed in our apartment December 27th. We still have it, but have yet to receive our tablet. How do we check to see if it even was sent?
03-11-2014 9:16 AM
04-23-2014 8:40 AM
Did any of you receive the Tab2 10.1? Isnt the tablet two generatiosn old? samsung started cheaper tab4 sales and tab2 looks to be more expensive and very old to be given out for 2014.
06-27-2014 6:37 PM
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
For DSL related issues. We highly recommend chatting with our teams to address this as quickly as possible.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!