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kfbr392's profile

Contributor

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2 Messages

Saturday, August 18th, 2018 4:29 PM

Just had fiber installed last month. Payment system won't take my at&t rewards visa debit card.

I just had fiber installed last month and I am on a symmetrical gigabit plan.

 

I received my At&t visa rewards card in the mail which I was supposed to receive after the install.

 

As of today August 18th 2018 the at&t website won't take my payment from that specific visa rewards card.

 

The error message I am getting is as follows:

 

Your payment was unsuccessful.
First check that your payment info is correct. Then try to make another payment.
Your card wasn’t approved. It might just be a typo, so try entering your information again. If you get this message more than once, contact your card issuer or bank.(PM01474)
 
The contact number for the visa customer service 855-266-8402 is always busy.
 
The card is activated and has a balance so I don't know why the card isn't being accepted.
 
Thanks

Accepted Solution

Official Solution

Community Support

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230.7K Messages

6 years ago

Hey @kfbr392!

For further assistance with your AT&T Rewards card, please call 800.288.9983 from 7 am to 7 pm (CST), Monday through Friday.

You can also check out our FAQ for any other questions you may have.

Alexander, AT&T Community Specialist

Contributor

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2 Messages

6 years ago

The people on that 800.288.9983 number dealt with the issue and the payment went through. Thanks!

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