11-04-2016 2:23 PM
I am a Roku 3 owner using AT&T U-Verse internet service.
On my Roku device, I have the following channels installed: FXNow, AMC and Syfy.
Previously, I was able to login into each of these apps by entering an activation code generated on the Roku into an activation webpage for each channel (fxnetworks.com/activate for FXNow, amc.com/activate/ for AMC, and syfy.com/roku for SyFy) and watch full episodes. This had been working for about 3-4 months.
However, starting Nov 1st, 2016, I was logged out of each of these apps and when I attempted to log back into each, I am given a "noAuthz" error message on the Roku for each channel.
I have attempted to call into AT&T customer support but it seems no agent can understand my exact issue. They either think it is a problem with my actual internet service (it's not as I am still able to be online and stream via using other Roku channels such as Netflix and HBONow) or a problem with my Roku device (again, other channels work fine).
Has anyone else experenced this issue and if so, how can it be resolved?
11-11-2016 5:29 PM
11-11-2016 8:38 PM
12-03-2016 2:20 PM
I have the same problem with both Roku and FireStick. I can connect to a lot of other applications just fine, but the AMC and the U-Verse app fail to log in with the same "noAuthz" message. I ATT U-Verse, internet with DirecTV.
02-13-2017 3:23 PM
Same issue here, anyone get it fixed? Or is this just another issue that bieng a "valued AT&T customer" has to live with?
02-16-2017 7:36 PM
I'm having the same issue for the first time. I just added the Hallmark Channel to my Roku, but I can't play anything even though it *says* I'm signed in. Very frustrating! If anyone comes up with a solution, please come back and share it with the rest of us!
- edited 03-03-2017 9:07 PM by Phil-101
I may have a solution...
On a device connected to the router either hard or wifi, type in 192.168.1.254 (default gateway) in the web browser. Hit enter. Let the page load up. Select "wi-fi" on the left column. When this is finished loading look about a couple lines down (should be a grey band) and find a link "IPV6". Select that. Now uncheck "enable" and then "save". You will be asked for a device access code which is located on the side of your modem. I sincerely hope this helps. My tech ID is ***
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
03-11-2017 5:45 AM
I tried the IPV6 disable as stated above, this did not work. This is so frustrating. Freeform, like the others, is a free channel and I can't watch anything on it. noAuthz code 006-004-403....please AT&T figure this out. You may lose another customer because of this. I pay good money for this service.
03-16-2017 6:51 AM
03-24-2017 2:21 PM
- edited 03-31-2017 7:14 PM
04-24-2017 6:29 PM
According to an agent at ATT this is what the problem is "It seems to be an issue related with some misconfiguration in account and network protocols for the TV in streaming channels and it has to be properly configured. ROKU TV has some specific configuration settings which can only be configured by a Tier 3 level network specialist.....Unfortunately this is not included in the monthly cost of you internet service." So their solution is for me to sign up for additional services for $15 monthly. ARE YOU KIDDING ME!!!
06-05-2017 12:51 PM
10-26-2017 2:19 PM
I am having the same issue with accessing new Lifetime show episodes. Worked fine until last week.