Tutor
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1 Message
Getting "noAuthz" error on Roku for FXNow, AMC and Syfy apps
I am a Roku 3 owner using AT&T U-Verse internet service.
On my Roku device, I have the following channels installed: FXNow, AMC and Syfy.
Previously, I was able to login into each of these apps by entering an activation code generated on the Roku into an activation webpage for each channel (fxnetworks.com/activate for FXNow, amc.com/activate/ for AMC, and syfy.com/roku for SyFy) and watch full episodes. This had been working for about 3-4 months.
However, starting Nov 1st, 2016, I was logged out of each of these apps and when I attempted to log back into each, I am given a "noAuthz" error message on the Roku for each channel.
I have attempted to call into AT&T customer support but it seems no agent can understand my exact issue. They either think it is a problem with my actual internet service (it's not as I am still able to be online and stream via using other Roku channels such as Netflix and HBONow) or a problem with my Roku device (again, other channels work fine).
Has anyone else experenced this issue and if so, how can it be resolved?
Lewis9087
Contributor
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1 Message
7 years ago
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Arybarski
Contributor
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1 Message
7 years ago
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brian_n_judy
Contributor
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1 Message
7 years ago
I have the same problem with both Roku and FireStick. I can connect to a lot of other applications just fine, but the AMC and the U-Verse app fail to log in with the same "noAuthz" message. I ATT U-Verse, internet with DirecTV.
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nine09
Teacher
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15 Messages
7 years ago
Same issue here, anyone get it fixed? Or is this just another issue that bieng a "valued AT&T customer" has to live with?
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Laroka
Contributor
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1 Message
7 years ago
I'm having the same issue for the first time. I just added the Hallmark Channel to my Roku, but I can't play anything even though it *says* I'm signed in. Very frustrating! If anyone comes up with a solution, please come back and share it with the rest of us!
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Gig-Uready
Former Employee
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2 Messages
7 years ago
I may have a solution...
On a device connected to the router either hard or wifi, type in 192.168.1.254 (default gateway) in the web browser. Hit enter. Let the page load up. Select "wi-fi" on the left column. When this is finished loading look about a couple lines down (should be a grey band) and find a link "IPV6". Select that. Now uncheck "enable" and then "save". You will be asked for a device access code which is located on the side of your modem. I sincerely hope this helps. My tech ID is ***
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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lovetoshop
Contributor
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1 Message
7 years ago
I tried the IPV6 disable as stated above, this did not work. This is so frustrating. Freeform, like the others, is a free channel and I can't watch anything on it. noAuthz code 006-004-403....please AT&T figure this out. You may lose another customer because of this. I pay good money for this service.
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Aisy_235
Tutor
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1 Message
7 years ago
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Gig-Uready
Former Employee
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2 Messages
7 years ago
Good stuff. Sometimes the oddest things work...
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cstorm414
Contributor
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1 Message
7 years ago
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