Contributor
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1 Message
Do not sign up with any extra service
I called about a month ago to decrease my bill I wanted to cancel my second line and the AT&T representative that I spoke with told me that they were having A promotion if I sign-on or Internet service I would get free cable DirecTV I told her that I didn't watch TV and she said that it came with the package for free now a month later I got a bill for DirecTV for 80 bucks +250 from AT&T I call the customer service and wanted to speak to a manager like 10 times already nobody fix this mess they want to charge me for this connection on the DirecTV service and the Internet this connection I was lied to by saying that my bill was going to decrease and end up being 250 more do not trash what they're saying I am very frustrated I can't get them to dispute the charges don't go with AT&T
ATTHelp
Community Support
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231.5K Messages
7 years ago
Hi there!
We are sorry for the trouble with your account. We will be glad to help. To assist further, we need to gather more information. If you could, please send us a Private message by clicking <Here> that includes your account number and contact telephone number we would appreciate it.
Mike, AT&T Community Specialist
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