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Logger330's profile

Contributor

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2 Messages

Thursday, August 16th, 2018 12:58 PM

Can connect to WIFI but can't connect to internet

Wired connections to router work fine for browsing.  Wireless connections won't work for browsing.  Connecting to WIFI works all the time, but internet connectivity is intermittent.  Every now and then it will browse, but only for 10 - 20 minutes.  Then, it won't browse again for a long time, like a day or so.

Expert

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15K Messages

6 years ago

Is it only the browser that is having problems?  Or is it you have no internet connection at all during those times you say you cannot browse?  During those "down times" check your wifi connection to see if it is still shown in the list of visible wifi networks (ssid's).  When it is down does the gateway indicate any red lights on the front panel?  which gateway model do you have?

 

 

Contributor

 • 

2 Messages

6 years ago

Wired connections are always fine. During the down times with WIFI, which
are much more often than not, there is no internet connection at all. The
SSID is always showing as visible, and I don't see any red lights ever. I
did notice that the Service light at the bottom is glowing green. I don't
remember if it has been always lit up or not. The model # is 5268AC.
Thanks.
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