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Not sure if anyone from ATT monitors this forum, but if they do they should be ashamed of the lack of customer service I have received over the last month.  It all started when my phone and TV where shut off due to a miscommunication of ATT's part.  Getting them turned back on required over 3 hours on the phone with them and multiple departments getting it turned back on.   Then the next month's bill included re connection fees for their mistake.  Again about 2 hours on the phone and still no resolution on the over-payment despite being told that it would happen.     I finally cancelled the UVERSE and phone and kept the internet, but the next bill came with a fee for equipment turn in that was not even due at the time.  It seems as if, unless you are lucky enough to get the same person (I believe you have a better chance of winning the lottery), no one records anything on your account for follow up.  Everyone says they do but there never seems to be any recollection when i have to call back.  Next came a line failure on the internet.  I went through the troubleshooting procedures on another 2 hour phone call and it was determined that i would need a technician and that one would be at my hours between 4-8 PM on the next day.   At 8:30 PM another phone call produced the answer that the technician would not be able to make it, but I would be a priority the next day and would get a call 30 minutes beforehand when the tech was on the way.   10 AM on my priority day, I chatted with someone who told me that i was not even scheduled for a service call but he was sorry for my inconvenience and he would be glad to schedule me a tech for 2 days later.  What a runaround.   I am going to get back on the phone tonight and try to discuss my billling and service calls, but don't hold much hope for any resolution.   What a pity, that a company the size of ATT cannot get something as simple as good customer service down.  I AM APPALLED and would welcome someone with authority to call me and discuss.  

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Hey, @vdbacb.


Let us see how we can help!


Since this is account specific, we'll have to continue this conversation in a Private Message (PM).


Check your forums inbox by clicking the envelope at the top of the page, look for a message from ATTCARES, and respond with the requested information.


We look forward to assisting further!


Ramses, AT&T Community Specialist

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