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I received an email to view my bill. I tried to sign in to my new account and received an error regarding missing profile information relating to my security question. There was no option to correct or update my security question. I spoke with rep via chat and 2 different reps changed my password twice which didn't help because I still got the same error. Now I am locked out. So I called only to be transferred over 3 times, on the phone for 2 hours and find out I was signed up for the wrong promotion. By the time I was told the correct department I needed to speak to, they were closed....perfect timing. I get transferred back and forth from residential, to business, to escalations, technical dept then told every dept is now close I have to call back. This is every single call. I literally have to take time out after work to call att. It's like a second job. Me being a customer for over 15 years, should not have to go through this. I have wireless and uverse service for both residential and business and get terrible service. Now I cannot view my bill and was never able to speak with someone about the promotion. After two hours, I got nowhere.