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BVOIP enhanced features

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BVOIP enhanced features

I recently took over IT operations for my company. My predecessor had a Premier page account that gave him access to the enhanced features for our AT&T BVOIP solution. This allowed us to see all of our direct dial numbers and set up forwarding in case the PRI went down (which it is right now). I lost access to his account, and a new account was created for me. In my new account, I don't have access to these enhanced features for our phone lines. I need help on how to get these back. Please help me.

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Message 1 of 8
Employee

Re: BVOIP enhanced features

Hi dsteevesDW,

I would be happy to help. I have sent you an email requesting more information. Please respond with the requested information so I can further assist.

 

Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 8
Contributor

Re: BVOIP enhanced features

I would also like to add this functionality to my Premier Portal but have been unable to figure out how to submit this request.

 

Can you please contact me at either or

 

Moderator: Your post has been edited due to personal information.  Please follow all guidelines when participating in the Business Community.  The Community Guidelines can be found HERE.

Message 3 of 8
Employee

Re: BVOIP enhanced features

Hello billsuggs1,

 

I'll be more than happy to take a look at this for you so we can get the information updated. Please send me a private message by clicking here and be sure to include the following details so I can help:


Name on Account:
Contact #:

Account #:

 

Alexis

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 8
Contributor

Re: BVOIP enhanced features

We just got our BVoIP installed but no Premier login.  Just Business Direct which doesn't seem to have anything to do with the phones.  How could I go about getting the Premier account setup?  My salesperson has not been able to figure it out yet.  And I haven't found the right tech.  I would appreciate any help you could provide.

 

Thanks.

Leland

 

Message 5 of 8
Administrator

Re: BVOIP enhanced features

Hello @lgwhitlock,

 

Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would be happy to help.  In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: https://soc.att.com/2TxTP7S

And include the following details:                                                                                    

  • Full Name:
  • Business Name on Account:
  • Address:
  • Phone number associated with the account:
  • Preferred Contact #:
  • Email address:

 

Thank you,

Nancy

AT&T Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 8
Contributor

Re: BVOIP enhanced features

Private messages sent.

 

Thank you.

Leland

Message 7 of 8
Administrator

Re: BVOIP enhanced features

Hello @lgwhitlock, thank you for your info. We will have our partner team look into your request and follow up with you. Please allow us 24 hrs to review/research. We’ll be sure to give you a call to follow up. -Lisa

 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 8
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