URGENT: AGNC not installing on Mac 10.10 after uninstall

Hello, if the trash has been emptied you can try the following steps:

1) Do you have the installer for AGNC 1.6.x agnc_mac.pkg file? If not you can obtain it from this directory -

ftp://ftp.attglobal.net/pub/client/apple/mac/

2) Obtain the same version 1.6.x (there is 1.6.0 & 1.6.1, click on appropriate directory to ge the .pkg file) agnc_mac.pkg file and install it on another Mac.

3) Create directory \Applications\AT&T Global Network Client if it doesn't exist on the Mac that is messed up.

4) Send the \Applications\AT&T Global Network Client\AT&T Global Network Client Uninstaller.app file from the good Mac to the bad and place it in the correct directory

5) Run the uninstaller app
 

Thank you.

Hello, please click on the link below and log on as a guest.  The uninstaller for 1.6.1 is here -

Hello, you have to click on register and create a name and email address.  You will then be sent an email with further directions to complete the log on.

Thank You

Hi, I'm desperatelly in need of the uninstaller too, the link doesn't appear to be working, the file is not available anymore.

Could you please send me an updated link to download de uninstaller app?

Rgds.

Andres.

Hello, can you provide some additional information per below, thanks.

1. What version of MAC are you running? Currently up to 10.11 is supported.
2. If you had an older version of AGNC installed already & had to upgrade, did you allow AGNC to upgrade, or did you move AGNC to the trash(this would pose an issue)?
3. Did you install from this link - http://www.corp.att.com/agnc/mac/
4. What error are you getting?

Thank You

Hi, 

Thanks for your support, been out of the office...

1.Running macOS Sierra10.12.2

2. Yes, had another version and I uninstalled by moving app to the trash.

3. Yes that's the version and link i'm installing from.

4. Error:

There were errors with the installation. You may want to try installing

The Installation failed.

The installer encountered an error taht caused the installation to fail. Contact the software manufacturer for assistance.

Tks, 

Hello, if the trash has been emptied you can try the following steps to remove the OLD version properly:

1) Do you have the installer for AGNC 1.6.x agnc_mac.pkg file? If not you can obtain it from this directory -

ftp://ftp.attglobal.net/pub/client/apple/mac/

2) Obtain the same version 1.6.x (there is 1.6.0 & 1.6.1, click on appropriate directory to ge the .pkg file) agnc_mac.pkg file and install it on another Mac.

3) Create directory \Applications\AT&T Global Network Client if it doesn't exist on the Mac that is messed up.

4) Send the \Applications\AT&T Global Network Client\AT&T Global Network Client Uninstaller.app file from the good Mac to the bad and place it in the correct directory

5) Run the uninstaller app

As for Sierra it is not yet supported.  Please check back regularly at this site for updates –

http://www.corp.att.com/agnc/mac/

Thank You

Hi!

I don't have another Mac, what can I do? It's super URGENT.

Thank you.

Can you provide me with the uninstall file?