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Teacher
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11 Messages
Tuesday, September 15th, 2015 4:47 AM
URGENT: AGNC not installing on Mac 10.10 after uninstall
Hi,
By Mistake I did the common mistake of drag and drop in trash.
I don't have previous installer nor do I have the old app.
Please Let me know how to install the version 1.7 on my mac.
Its urgent please help.
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Accepted Solution
paraglohiya
Teacher
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11 Messages
9 years ago
thanks!
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Ckral
Scholar
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251 Messages
9 years ago
Hello, if the trash has been emptied you can try the following steps:
1) Do you have the installer for AGNC 1.6.x agnc_mac.pkg file? If not you can obtain it from this directory -
ftp://ftp.attglobal.net/pub/client/apple/mac/
2) Obtain the same version 1.6.x (there is 1.6.0 & 1.6.1, click on appropriate directory to ge the .pkg file) agnc_mac.pkg file and install it on another Mac.
3) Create directory \Applications\AT&T Global Network Client if it doesn't exist on the Mac that is messed up.
4) Send the \Applications\AT&T Global Network Client\AT&T Global Network Client Uninstaller.app file from the good Mac to the bad and place it in the correct directory
5) Run the uninstaller app
Thank you.
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paraglohiya
Teacher
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11 Messages
9 years ago
I don't have another mac to install the software. Is there a way you guys can publish uninstaller for version 1.6.0 and 1.6.1 on FTP link that way it will be very easy for everyone. Thanks! Create a single post on how to uninstall and install
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Ckral
Scholar
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251 Messages
9 years ago
Hello, please click on the link below and log on as a guest. The uninstaller for 1.6.1 is here -
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paraglohiya
Teacher
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11 Messages
9 years ago
I tried user: guest and pass:guest small letters
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Ckral
Scholar
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251 Messages
9 years ago
Hello, you have to click on register and create a name and email address. You will then be sent an email with further directions to complete the log on.
Thank You
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DontCopyThatFloppy
Contributor
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1 Message
8 years ago
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aao982
Contributor
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3 Messages
7 years ago
Hi, I'm desperatelly in need of the uninstaller too, the link doesn't appear to be working, the file is not available anymore.
Could you please send me an updated link to download de uninstaller app?
Rgds.
Andres.
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Ckral
Scholar
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251 Messages
7 years ago
Hello, can you provide some additional information per below, thanks.
Thank You
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aao982
Contributor
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3 Messages
7 years ago
Hi,
Thanks for your support, been out of the office...
1.Running macOS Sierra10.12.2
2. Yes, had another version and I uninstalled by moving app to the trash.
3. Yes that's the version and link i'm installing from.
4. Error:
There were errors with the installation. You may want to try installing
The Installation failed.
The installer encountered an error taht caused the installation to fail. Contact the software manufacturer for assistance.
Tks,
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0
Ckral
Scholar
•
251 Messages
7 years ago
Hello, if the trash has been emptied you can try the following steps to remove the OLD version properly:
1) Do you have the installer for AGNC 1.6.x agnc_mac.pkg file? If not you can obtain it from this directory -
ftp://ftp.attglobal.net/pub/client/apple/mac/
2) Obtain the same version 1.6.x (there is 1.6.0 & 1.6.1, click on appropriate directory to ge the .pkg file) agnc_mac.pkg file and install it on another Mac.
3) Create directory \Applications\AT&T Global Network Client if it doesn't exist on the Mac that is messed up.
4) Send the \Applications\AT&T Global Network Client\AT&T Global Network Client Uninstaller.app file from the good Mac to the bad and place it in the correct directory
5) Run the uninstaller app
As for Sierra it is not yet supported. Please check back regularly at this site for updates –
http://www.corp.att.com/agnc/mac/
Thank You
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swoosha
Contributor
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3 Messages
7 years ago
Hi!
I don't have another Mac, what can I do? It's super URGENT.
Thank you.
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swoosha
Contributor
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3 Messages
7 years ago
Can you provide me with the uninstall file?
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DBear11
Employee
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587 Messages
7 years ago
What version of the AT&T Global Network Client do you have installed?
Thank you.
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swoosha
Contributor
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3 Messages
7 years ago
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