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URGENT: AGNC not installing on Mac 10.10 after uninstall

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Teacher

URGENT: AGNC not installing on Mac 10.10 after uninstall

Hi,

 

By Mistake I did the common mistake of drag and drop in trash.

I don't have previous installer nor do I have the old app.

 

Please Let me know how to install the version 1.7 on my mac.

 

Its urgent please help.

Screen Shot 2015-09-05 at 7.09.01 PM.jpg
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Message 1 of 17
Employee

Re: URGENT: AGNC not installing on Mac 10.10 after uninstall

Hello, if the trash has been emptied you can try the following steps:

1) Do you have the installer for AGNC 1.6.x agnc_mac.pkg file? If not you can obtain it from this directory -

 

ftp://ftp.attglobal.net/pub/client/apple/mac/

2) Obtain the same version 1.6.x (there is 1.6.0 & 1.6.1, click on appropriate directory to ge the .pkg file) agnc_mac.pkg file and install it on another Mac.

3) Create directory \Applications\AT&T Global Network Client if it doesn't exist on the Mac that is messed up.

4) Send the \Applications\AT&T Global Network Client\AT&T Global Network Client Uninstaller.app file from the good Mac to the bad and place it in the correct directory

5) Run the uninstaller app
 

Thank you.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 17
Teacher

Re: URGENT: AGNC not installing on Mac 10.10 after uninstall

Thanks for the prompt reply!
I don't have another mac to install the software. Is there a way you guys can publish uninstaller for version 1.6.0 and 1.6.1 on FTP link that way it will be very easy for everyone. Thanks! Create a single post on how to uninstall and install Smiley Happy
Message 3 of 17
Employee

Re: URGENT: AGNC not installing on Mac 10.10 after uninstall

Hello, please click on the link below and log on as a guest.  The uninstaller for 1.6.1 is here -

 

 
Thank You
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 17
Teacher

Re: URGENT: AGNC not installing on Mac 10.10 after uninstall

Thanks but its giving "Please supply a username and password to login"

I tried user: guest and pass:guest small letters

Message 5 of 17
Employee

Re: URGENT: AGNC not installing on Mac 10.10 after uninstall

Hello, you have to click on register and create a name and email address.  You will then be sent an email with further directions to complete the log on.

 

Thank You

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 17
Teacher

Re: URGENT: AGNC not installing on Mac 10.10 after uninstall

I have sent an email to Maureen for providing access to my email address to download uninstaller app.

thanks!
Message 7 of 17
Contributor

Re: URGENT: AGNC not installing on Mac 10.10 after uninstall

Thank you, the instructions to find the uninstaller app on another Mac was very helpful!
Message 8 of 17
Contributor

Re: URGENT: AGNC not installing on Mac 10.10 after uninstall

Hi, I'm desperatelly in need of the uninstaller too, the link doesn't appear to be working, the file is not available anymore.

Could you please send me an updated link to download de uninstaller app?

 

Rgds.

 

Andres.

Message 9 of 17
Employee

Re: URGENT: AGNC not installing on Mac 10.10 after uninstall

Hello, can you provide some additional information per below, thanks.

 

  1. What version of MAC are you running? Currently up to 10.11 is supported.
  2. If you had an older version of AGNC installed already & had to upgrade, did you allow AGNC to upgrade, or did you move AGNC to the trash(this would pose an issue)?
  3. Did you install from this link - http://www.corp.att.com/agnc/mac/
  4. What error are you getting?

 

Thank You

 

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 17
Contributor

Re: URGENT: AGNC not installing on Mac 10.10 after uninstall

Hi, 

Thanks for your support, been out of the office...

1.Running macOS Sierra10.12.2

2. Yes, had another version and I uninstalled by moving app to the trash.

3. Yes that's the version and link i'm installing from.

4. Error:

There were errors with the installation. You may want to try installing

The Installation failed.

The installer encountered an error taht caused the installation to fail. Contact the software manufacturer for assistance.

 

Tks, 

Message 11 of 17
Employee

Re: URGENT: AGNC not installing on Mac 10.10 after uninstall

Hello, if the trash has been emptied you can try the following steps to remove the OLD version properly:

1) Do you have the installer for AGNC 1.6.x agnc_mac.pkg file? If not you can obtain it from this directory -

 

ftp://ftp.attglobal.net/pub/client/apple/mac/

2) Obtain the same version 1.6.x (there is 1.6.0 & 1.6.1, click on appropriate directory to ge the .pkg file) agnc_mac.pkg file and install it on another Mac.

3) Create directory \Applications\AT&T Global Network Client if it doesn't exist on the Mac that is messed up.

4) Send the \Applications\AT&T Global Network Client\AT&T Global Network Client Uninstaller.app file from the good Mac to the bad and place it in the correct directory

5) Run the uninstaller app

 

As for Sierra it is not yet supported.  Please check back regularly at this site for updates –

 

http://www.corp.att.com/agnc/mac/

 

Thank You

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 17
Contributor

Re: URGENT: AGNC not installing on Mac 10.10 after uninstall

Hi!

 

I don't have another Mac, what can I do? It's super URGENT.

 

Thank you.

Message 13 of 17
Contributor

Re: URGENT: AGNC not installing on Mac 10.10 after uninstall

Can you provide me with the uninstall file?

Message 14 of 17
Employee

Re: URGENT: AGNC not installing on Mac 10.10 after uninstall

What version of the AT&T Global Network Client do you have installed?

 

 

Thank you.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 15 of 17
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