Contributor
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1 Message
Please verify that your network adapter is enabled and the vpn client feature has been installed
I am an IBM employee while trying to connect on AT & T global network client, I am getting "please verify that your network adapter is enabled and the vpn client feature has been installed" message.
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DBear11
Employee
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587 Messages
10 years ago
Please attach the support log and a screen shot of device manager to review.
Support Log
Opent the AT&T Global Network Client, click on Help and Create Support Log.
Device Manager
Click on Start-> Control Panel-> System
Select the hardware tab and then device manager.
At the top, click on VIEW and select "show hidden devices".
Expand or ‘open’ Network Adapters
Thank you.
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dinaghanima
Contributor
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3 Messages
10 years ago
Please verify that your network adapter is enabled and the vpn client feature has been installed
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dinaghanima
Contributor
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3 Messages
10 years ago
were you able to fix this??
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DBear11
Employee
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587 Messages
10 years ago
Please attach the support log and a screen shot of device manager to review.
Support Log
Opent the AT&T Global Network Client, click on Help and Create Support Log.
Device Manager
Click on Start-> Control Panel-> System
Select the hardware tab and then device manager.
At the top, click on VIEW and select "show hidden devices".
Expand or ‘open’ Network Adapters
Thank you.
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0
smaddali
Employee
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5 Messages
10 years ago
Hi,
Iam an AT&T Employee even i have the same problem.
Please verify that your network adapter is enabled and the vpn client feature has been installed
Attached are the log files and screesnhot of the device manager.
Please Help
Thanks
santosh
2 Attachments
AgnLog Aug 21 080134 2014.zip
Doc1.docx
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dinaghanima
Contributor
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3 Messages
10 years ago
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smaddali
Employee
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5 Messages
10 years ago
No Luck. even after completely uninstalling the Antivirus i have the same problem.
Please advise
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DBear11
Employee
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587 Messages
10 years ago
Normally this error occurs if something is preventing the AGN adapter from installing correctly.
This is usually resolved by disabling the security software and making sure the user is running with administrative privileges.
What security software are you running? if the error still occured after uninstalling your security software then something else is preventing the adapter from being installed correclty. Are you installing the AT&T Global Network Client as an administrator?
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