Please verify that your network adapter is enabled and the VPN Client feature has been installed

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Contributor

Please verify that your network adapter is enabled and the VPN Client feature has been installed

Hi, I just installed ATTGNC v9.3.2 to be able to connect using VPN Client ID, however I am getting the error message "Please verify that your network adapter is enabled and the VPN Client feature has been installed" I can attach the support log for further details.

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Message 1 of 4
Employee

Re: Please verify that your network adapter is enabled and the VPN Client feature has been installed

Hello, I have sent you a priivate message with instructions on where to send the logs.

 

Thank you.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: Please verify that your network adapter is enabled and the VPN Client feature has been installed

Hi, I am having the same problem.  Just installed 9.3.2 and getting the error:

"Please verify that your network adapter is enabled and the vpn client feature has been installed" error.  
 
 
 
I am attaching support log and device manager screenshot.
Message 3 of 4
Employee

Re: Please verify that your network adapter is enabled and the VPN Client feature has been installed

Hi.

The support log and device manager screenshot are not attached.   I will send you a private message on where you can email this information.

 

Thank you.

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 4
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