Please verify that your network adapter is enabled and the VPN Client

Tutor

Please verify that your network adapter is enabled and the VPN Client

Hi expert:

 

When I connect the VPN, error message popup: Please verify that your network adapter is enabled and the VPN Client feature has been installed. I un/reinstall the VPN client but doesn't work.

 

Here is the log:

NetClient   +I 11/04 15:42:37.359 1ACC: ---------- Change state to 'BeforeTunneling'. ----------
NetClient   +I 11/04 15:42:37.378 1ACC: Action 1 of 8 is 'WarnIfIPSecNotInstalled' (immediate result required)...
NetClient   +I 11/04 15:42:37.381 1ACC: 'WarnIfIPSecNotInstalled' failed.
NetClient   +I 11/04 15:42:37.381 1ACC: An unexpected error occurred in state 'BeforeTunneling'.  Please try again. If the problem persists contact customer support.
NetClient   +I 11/04 15:42:37.381 1ACC: Disconnect because of FSM error.
NetClient   +I 11/04 15:42:37.381 1ACC: Please verify that your network adapter is enabled and the VPN Client feature has been installed.
NetClient   +I 11/04 15:42:37.388 1ACC: Do 'Disconnect' (no result required)...
NetClient   +I 11/04 15:42:37.395 1ACC: ---------- Change state to 'BeforeDisconnecting'. ----------

 

 

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Message 1 of 14
Tutor

Re: Please verify that your network adapter is enabled and the VPN Cli

And here is the screen copy of the hidden network adapter.

Message 2 of 14
Contributor

Re: Please verify that your network adapter is enabled and the VPN Cli

Upgrade now
Message 3 of 14
Guru

Re: Please verify that your network adapter is enabled and the VPN Cli

Hello Jacky,

 

How may I help you? If you need assistance, please send me an email at bizhelp@att.com. In the subject line, please include ref:_00DE0czFk._500E0HD4xr:ref so your email is routed properly.

 

Thank You,

Nancy

Social Media Manager

Message 4 of 14
Contributor

Re: Please verify that your network adapter is enabled and the VPN Cli

hi,

I have the same problem

 

attached the log and the screenshot

error.gif
Message 5 of 14
Guru

Re: Please verify that your network adapter is enabled and the VPN Cli

Hello jmagallanesv,

 

I'm sorry you're having trouble with your vpn. I'd like to help. Please send me a private message with the following information so I may assist you:

 

Full Name:
AT&T Account Number:
Name on Account:
Preferred Contact # or Email:
What type of service (Uverse, DSL, Landline, Wireless):
Description of Issues:

 

Thank You,

Nancy T.

 

 

Message 6 of 14
Employee

Re: Please verify that your network adapter is enabled and the VPN Cli

Hi, Please attach the full zip file so we can investigate further? Open the AT&T Global Network Client, Click on Help and Create support log. Thank you.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 14
Tutor

Re: Please verify that your network adapter is enabled and the VPN Cli

Hi guys Ive got the same message multiple times please help

 

 

Message 8 of 14
Tutor

Re: Please verify that your network adapter is enabled and the VPN Cli

Pls help - same issue

Message 9 of 14
Employee

Re: Please verify that your network adapter is enabled and the VPN Cli

Hello,

I have sent you a private message so we can gather more information to investigate further.

 

Thank you.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 14
Tutor

Re: Please verify that your network adapter is enabled and the VPN Cli

DeviceManager.pngDeviceManager.png

Message 11 of 14
Employee

Re: Please verify that your network adapter is enabled and the VPN Cli

Thank you for the screenshot.   Please send the full zip file that is created when you click Help and create support log in the AT&T Global Network Client.    The PDF attached does not contain all the files.

 

Thank you.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 14
Tutor

Re: Please verify that your network adapter is enabled and the VPN Cli

The file AgnLog Jan 06 151038 2017.zip does not have a valid extension for an attachment and has been removed. jpg,gif,doc,pdf,docx,png are the valid extensions.

 

 

Pls where can I normally send it?

Message 13 of 14
Highlighted
Employee

Re: Please verify that your network adapter is enabled and the VPN Cli

Did you receive my private message on where to send the zip file?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 14
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