Please verify that your network adapter is enabled and the VPN Client

[maming]

Hi expert:

When I connect the VPN, error message popup: Please verify that your network adapter is enabled and the VPN Client feature has been installed. I un/reinstall the VPN client but doesn't work.

Here is the log:

NetClient   +I 11/04 15:42:37.359 1ACC: ---------- Change state to 'BeforeTunneling'. ----------
NetClient   +I 11/04 15:42:37.378 1ACC: Action 1 of 8 is 'WarnIfIPSecNotInstalled' (immediate result required)...
NetClient   +I 11/04 15:42:37.381 1ACC: 'WarnIfIPSecNotInstalled' failed.
NetClient   +I 11/04 15:42:37.381 1ACC: An unexpected error occurred in state 'BeforeTunneling'.  Please try again. If the problem persists contact customer support.
NetClient   +I 11/04 15:42:37.381 1ACC: Disconnect because of FSM error.
NetClient   +I 11/04 15:42:37.381 1ACC: Please verify that your network adapter is enabled and the VPN Client feature has been installed.
NetClient   +I 11/04 15:42:37.388 1ACC: Do 'Disconnect' (no result required)...
NetClient   +I 11/04 15:42:37.395 1ACC: ---------- Change state to 'BeforeDisconnecting'. ----------

[maming · Accepted solution]

And here is the screen copy of the hidden network adapter.

[Jackywong]

Upgrade now

[biztech1]

Hello Jacky,

How may I help you? If you need assistance, please send me an email at bizhelp@att.com. In the subject line, please include ref:_00DE0czFk._500E0HD4xr:ref so your email is routed properly.

Thank You,

Nancy

Social Media Manager

[jmagallanesv]

hi,

I have the same problem

attached the log and the screenshot

[biztech1]

Hello jmagallanesv,

I'm sorry you're having trouble with your vpn. I'd like to help. Please send me a private message with the following information so I may assist you:

Full Name:
AT&T Account Number:
Name on Account:
Preferred Contact # or Email:
What type of service (Uverse, DSL, Landline, Wireless):
Description of Issues:

Thank You,

Nancy T.

[DBear11]

Hi, Please attach the full zip file so we can investigate further? Open the AT&T Global Network Client, Click on Help and Create support log. Thank you.

[tanicogo]

Hi guys Ive got the same message multiple times please help

[tanicogo]

Pls help - same issue

[DBear11]

Hello,

I have sent you a private message so we can gather more information to investigate further.

Thank you.

[tanicogo]

[DBear11]

Thank you for the screenshot.   Please send the full zip file that is created when you click Help and create support log in the AT&T Global Network Client.    The PDF attached does not contain all the files.

Thank you.

[tanicogo]

The file AgnLog Jan 06 151038 2017.zip does not have a valid extension for an attachment and has been removed. jpg,gif,doc,pdf,docx,png are the valid extensions.

Pls where can I normally send it?

[DBear11]

Did you receive my private message on where to send the zip file?