11-04-2014 12:07 AM
When I connect the VPN, error message popup: Please verify that your network adapter is enabled and the VPN Client feature has been installed. I un/reinstall the VPN client but doesn't work.
Here is the log:
NetClient +I 11/04 15:42:37.359 1ACC: ---------- Change state to 'BeforeTunneling'. ----------
NetClient +I 11/04 15:42:37.378 1ACC: Action 1 of 8 is 'WarnIfIPSecNotInstalled' (immediate result required)...
NetClient +I 11/04 15:42:37.381 1ACC: 'WarnIfIPSecNotInstalled' failed.
NetClient +I 11/04 15:42:37.381 1ACC: An unexpected error occurred in state 'BeforeTunneling'. Please try again. If the problem persists contact customer support.
NetClient +I 11/04 15:42:37.381 1ACC: Disconnect because of FSM error.
NetClient +I 11/04 15:42:37.381 1ACC: Please verify that your network adapter is enabled and the VPN Client feature has been installed.
NetClient +I 11/04 15:42:37.388 1ACC: Do 'Disconnect' (no result required)...
NetClient +I 11/04 15:42:37.395 1ACC: ---------- Change state to 'BeforeDisconnecting'. ----------
Solved! Go to Solution.
01-11-2015 10:42 AM
How may I help you? If you need assistance, please send me an email at firstname.lastname@example.org. In the subject line, please include ref:_00DE0czFk._500E0HD4xr:ref so your email is routed properly.
Social Media Manager
10-31-2015 2:03 PM
I'm sorry you're having trouble with your vpn. I'd like to help. Please send me a private message with the following information so I may assist you:
AT&T Account Number:
Name on Account:
Preferred Contact # or Email:
What type of service (Uverse, DSL, Landline, Wireless):
Description of Issues:
11-02-2015 6:54 AM
01-04-2017 10:33 AM
I have sent you a private message so we can gather more information to investigate further.
01-05-2017 11:35 AM
Thank you for the screenshot. Please send the full zip file that is created when you click Help and create support log in the AT&T Global Network Client. The PDF attached does not contain all the files.
01-06-2017 6:12 AM
The file AgnLog Jan 06 151038 2017.zip does not have a valid extension for an attachment and has been removed. jpg,gif,doc,pdf,docx,png are the valid extensions.
Pls where can I normally send it?
01-06-2017 7:14 AM
Did you receive my private message on where to send the zip file?