04-11-2011 7:33 AM
by sgupta38 » Tue Oct 26, 2010 11:47 am
Solved by: Go to Solution.
04-11-2011 7:34 AM
by obrion » Tue Dec 14, 2010 10:26 am
05-20-2011 4:32 AM
I have a similar problem except the client NEVER successfully starts. This seems to be triggered after certain Microsoft updates. The most recent appears to be involved with installing IE9. I find that both the network client and Skype fail to start...Skype takes a little longer though as if it's error is during contact list processing. In any case, when I look at the windows event log, I see complaints for both programs about the icm32.dll.
Faulting application name: NetClient.exe, version: 184.108.40.20602, time stamp: 0x4d654ce5 Faulting module name: icm32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bd9fa Exception code: 0xc0000005 Fault offset: 0x0000c2c8 Faulting process id: 0x374 Faulting application start time: 0x01cc16e0393dfc67 Faulting application path: C:\Program Files (x86)\AT&T Global Network Client\NetClient.exe Faulting module path: C:\Windows\system32\icm32.dll Report Id: 7b06a781-82d3-11e0-bd2d-f0def10930bb
Faulting application name: Skype.exe, version: 220.127.116.11, time stamp: 0x4d4037c2 Faulting module name: icm32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bd9fa Exception code: 0xc0000005 Fault offset: 0x0000c2c8 Faulting process id: 0xdd0 Faulting application start time: 0x01cc16e003f0e149 Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe Faulting module path: C:\Windows\system32\icm32.dll Report Id: 6b4fd1f2-82d3-11e0-bd2d-f0def10930bb
I have found some information that indicates this is related to the vbscript engine. I've followed instructions to register the engine, but even after rebooting, there is no change.
This was with the latest version of both programs installed.
11-10-2011 10:22 AM
Well, almost 6 months later and not updates, responses NOTHING. I manually insalled IE9 last week and voila, the exact same error still occurs. I had to fall back to the pre-IE9 restore point to get a functioning dialer back.
I wish my company would swtich off of AT&T at this point. This is just ridiculous.
I'd say thanks, but what's the point...I'm only talking to myself.
08-08-2012 3:04 PM
04-10-2013 6:02 AM
I am on version 18.104.22.16806 and I get this same error. Sometimes I get to the banner but as soon as I hit enter I get the same Netclient has stopped error. I checked for updates and reloaded the Access POint Network. I still get the Netclient error after I click continue on the banner.
04-10-2013 6:40 AM
Please attach the support logs to this post for us to review.
Open the AT&T Global Network Client, click on Help and Create support log. Please attach the full zip file.