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Network client stops working on startup

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Employee

Network client stops working on startup

by sgupta38 » Tue Oct 26, 2010 11:47 am

Windows 7 (64 bit)
Network Client - v 8.2

Whenever I start the network client, it crashes immediately after it successfully connects and gives the following message:

Network Access Client has stopped working. Please Close the program.

A screenshot is also attached with the same error message.

It happens 90% of the time when I start the client. For the remaining 10%, it connects successfully without any errors.

The strange thing is that after the crash, if I don't close the program and leave it as-is, then it seems to connect one in ten times.

I have re-installed the client without any luck. Please advise.

Thanks
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 7
Employee

Re: Network client stops working on startup

by obrion » Tue Dec 14, 2010 10:26 am

We just released Version 8.3.2 which addressed some crashes. It is not clear from the picture if what you are seeing was specifically addressed, but it could have been, as it looks like you were connecting using Wi-Fi. Can you try 8.3.2 and see if it corrects your problem? If it does not, you can report it here or call the help desk to get a ticket opened so we can get tier 3 support to look at it.

Robert
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 7
Contributor

Re: Network client stops working on startup

I have a similar problem except the client NEVER successfully starts. This seems to be triggered after certain Microsoft updates. The most recent appears to be involved with installing IE9. I find that both the network client and Skype fail to start...Skype takes a little longer though as if it's error is during contact list processing. In any case, when I look at the windows event log, I see complaints for both programs about the icm32.dll.

 

Faulting application name: NetClient.exe, version: 8.5.0.3002, time stamp: 0x4d654ce5 Faulting module name: icm32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bd9fa Exception code: 0xc0000005 Fault offset: 0x0000c2c8 Faulting process id: 0x374 Faulting application start time: 0x01cc16e0393dfc67 Faulting application path: C:\Program Files (x86)\AT&T Global Network Client\NetClient.exe Faulting module path: C:\Windows\system32\icm32.dll Report Id: 7b06a781-82d3-11e0-bd2d-f0def10930bb  

 

and...

 

Faulting application name: Skype.exe, version: 5.1.0.112, time stamp: 0x4d4037c2 Faulting module name: icm32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bd9fa Exception code: 0xc0000005 Fault offset: 0x0000c2c8 Faulting process id: 0xdd0 Faulting application start time: 0x01cc16e003f0e149 Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe Faulting module path: C:\Windows\system32\icm32.dll Report Id: 6b4fd1f2-82d3-11e0-bd2d-f0def10930bb

 

I have found some information that indicates this is related to the vbscript engine. I've followed instructions to register the engine, but even after rebooting, there is no change.

 

This was with the latest version of both programs installed.

Message 3 of 7
Contributor

Re: Network client stops working on startup

Well, almost 6 months later and not updates, responses NOTHING.  I manually insalled IE9 last week and voila, the exact same error still occurs.  I had to fall back to the pre-IE9 restore point to get a functioning dialer back.

 

I wish my company would swtich off of AT&T at this point.  This is just ridiculous.

 

I'd say thanks, but what's the point...I'm only talking to myself.

Message 4 of 7
Tutor

Re: Network client stops working on startup

I work for IBM and just installed the latest Net Client on my new laptop and it just immediately crashed before even opening. There is no help for this apparently, IBM will not support because it's not on their machine and at&t will not support because I guess they feel they are not responsible to support their product.
Message 5 of 7
Tutor
Solution
Accepted by Anonymous
Accepted by Anonymous
‎08-26-2015 1:25 AM

Re: Network client stops working on startup

I am on version 9.1.0.3006 and I get this same error. Sometimes I get to the banner but as soon as I hit enter I get the same Netclient has stopped error.  I checked for updates and reloaded the Access POint Network. I still get the Netclient error after I click continue on the banner. 

Message 6 of 7
Employee

Re: Network client stops working on startup

Please attach the support logs to this post for us to review.

 

Open the AT&T Global Network Client, click on Help and Create support log.   Please attach the full zip file.

 

Thank you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 7
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