Netclient has stopped working on Windows 8.1

Can you please attach the support logs to this post?   Open the AT&T Global Network Client,  click on Help and Create support log.

Thank you.

Hi,

Please find the attached logs zip file.

Thanks,

Ankur

What security software are you running?   What version?

Hi,

We have Quick Heal 6.0 Firewall and Quick Heal 5.3 Desktop Security installed. I tried disabling the firewall and desktop security and running the AT&T client but, it still gives the same error.

What more can I try to resolve this?

Thanks,

Ankur

Hello,

I have forwarded the logs to Development to investigate.

In the meantime, can you please send me a screenshot of device manager?

Click on Start-> Control Panel-> System
Select the hardware tab and then device manager.
At the top, click on VIEW and select "show hidden devices". 
Expand or ‘open’ Network Adapters

Thank you.

Hi Bear,

Thanks for forwarding the logs to dev.

Please find the required screen shot.

Thanks,

Ankur

Hi Bear,

Do you find something in the logs?

Thanks,

Ankur

Hi Ankur,

Sorry for the delay.   I should have an update for you soon.

Thank you.

Hi DBear,

Thanks a lot for your help and solution. Renaming the "NetLPE.dll" really worked out and I am able to continue my development.

Thanks and Regards,

Ankur

Hi DBear ,

I had  update  windows version to 8.1 and I have same problem with error message " .Netclient has stopped working"

I tried to solve problem with your suggestions to Ankur  but result was different and still my problem continue , it didn't work..

Could you please give an advice to solve this problem.

Thanks in advance.

Regards.

Hi gyalcuk,

I'm sorry that solution didn't work for you. I will find someone who can help you.

Thank You,

Nancy T.

Social Media Manager

Hello gyalcuk,

In order to assist you better, I will need more information. Please send me the following in a private message:

Full Name:
AT&T Account Number:
Name on Account:
Preferred Contact # or Email:
What type of service (Uverse, DSL, Landline, Wireless):
Description of Issues:

Thank You,

Nancy T.

Social Media Manager

Hello, it sounds like you did an upgrade to WIN 8.1 and may have had AGNC installed already prior to the upgrade? 

We have seen this issue with netclient hanging in this scenario.  Generally if it is un-installed and re-installed it will then work. Please un-install AGNC, reboot your PC, disable any security program/firewall, and install the latest AGNC.  Respond to this post with your results.

The latest AGNC can be downloaded from the link below, providing you are not using a custom kit.

http://www.corp.att.com/agnc/windows/

Thank You