Contributor
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2 Messages
Global Network Client Stops Working after 3 minutes exactly. Every time.
Just started last week.
I can connect OK and the connection functions properly for exactly 3 mins.
After 3 minutes, I lose the connection (without the network client actually disconnecting) and I eventually get the message saying that the connection has been lost and it goes through 20 retries before giving an error about missing the heartbeat with the server.
I look at the data transfer display on the global network client interface...and while I see that information is sent upstream...nothing is being sent downstream.
I've tried over wireless...over a cabled connection and it isn't my home network. I've also tried at different locations and I always get booted at exactly 3 minutes. The fact that it is always at 3 minutes leads me to believe it is something with the GNC.
Anyone else have this problem or know how to fix?
TIA.
Here is a sample from my latest logon file:
VPN +I 06/20 19:38:08.470 17C8: VPNOpen: GigAsyncLogonCallback, VPN +I 06/20 19:38:08.470 17C8: VPNOpen: GigLogonMsgCallback, VPN +I 06/20 19:38:08.471 17C8: GigOpen: left the open/close critical section VPN +I 06/20 19:38:08.470 17C8: VPNOpen: GigAsyncChangePasswordCallback, VPN +I 06/20 19:38:08.470 17C8: VPNOpen: GigAsyncCustDirectChallengeCallback); VPN +I 06/20 19:38:08.471 17C8: <== leaving 'GigOpen' (total_time=1) VPN +I 06/20 19:38:08.470 17C8: VPNOpen: VPN +I 06/20 19:38:08.471 17C8: VPNOpen: RETURNING '0' VPN +I 06/20 19:38:08.471 17C8: <== leaving 'VPNOpen' (call_time=1) VPN +I 06/20 19:38:08.489 17C8: ==> entering 'VPNAsyncLogon' VPN +I 06/20 19:38:08.489 17C8: VPNAsyncLogon: doing async logon VPN +I 06/20 19:38:08.491 17C8: GigAsyncLogon: releasing 'ghMutexLogonState' VPN +I 06/20 19:38:08.491 08F4: MsgThread: received the logon command VPN +I 06/20 19:38:08.491 17C8: VPNAsyncLogon: vpn logon started...left logoff critical section (rc=0) VPN +I 06/20 19:38:08.491 17C8: <== leaving 'VPNAsyncLogon' (call_time=2) VPN +I 06/20 19:38:08.493 08F4: MsgThread: PERFORMING GIG LOGON VPN +I 06/20 19:38:09.502 1518: TraceThread: trace event signaled from the driver VPN +I 06/20 19:38:09.502 1518: ReceiveGigTraceMsg: got the overlapped result from the driver, returned '766' bytes VPN +I 06/20 19:38:09.504 1518: FormatTraceMsgForFile: DRIVER-TRACE: MPSend: Connecting through IP Address = 192.168.1.117
VPN +I 06/20 19:38:09.505 1518: FormatTraceMsgForFile: DRIVER-TRACE: MPSend: Connecting through Gateway = 192.168.1.1
VPN +I 06/20 19:38:10.885 1518: TraceThread: trace event signaled from the driver VPN +I 06/20 19:38:10.886 1518: ReceiveGigTraceMsg: got the overlapped result from the driver, returned '766' bytes VPN +I 06/20 19:38:10.890 1518: FormatTraceMsgForFile: DRIVER-TRACE: AGN Integrated Firewall is not present. Most likely other Firewall is in use(ie MPF, Embedded, or 3rd Party).
VPN +I 06/20 19:38:10.897 1518: FormatTraceMsgForFile: DRIVER-TRACE: ParseAccessListFromNetClient() Entries copied = 11 or (0x0000000B)
VPN +I 06/20 19:38:10.900 1518: FormatTraceMsgForFile: DRIVER-TRACE: ParseAccessListFromNetClient() Common Svcs Entries copied = 39 or (0x00000027)
VPN +I 06/20 19:38:10.903 1518: FormatTraceMsgForFile: DRIVER-TRACE: UDPWrap Indicator = 1 or (0x00000001)
VPN +I 06/20 19:38:11.013 1518: TraceThread: trace event signaled from the driver VPN +I 06/20 19:38:11.013 1518: ReceiveGigTraceMsg: got the overlapped result from the driver, returned '766' bytes VPN +I 06/20 19:38:11.015 1518: FormatTraceMsgForFile: DRIVER-TRACE: InjectMoreEntriesInACL(): number of routes added to secure list = 1 or (0x00000001)
VPN +I 06/20 19:38:11.320 1518: TraceThread: trace event signaled from the driver VPN +I 06/20 19:38:11.320 1518: ReceiveGigTraceMsg: got the overlapped result from the driver, returned '766' bytes VPN +I 06/20 19:38:11.324 1518: FormatTraceMsgForFile: DRIVER-TRACE: VPNTunnelBlocked(): Blocking traffic destined to = [%s]
224.0.0.2
VPN +I 06/20 19:38:11.372 1518: TraceThread: trace event signaled from the driver VPN +I 06/20 19:38:11.372 1518: ReceiveGigTraceMsg: got the overlapped result from the driver, returned '766' bytes VPN +I 06/20 19:38:11.378 1518: FormatTraceMsgForFile: DRIVER-TRACE: VPNTunnelBlocked(): Blocking traffic destined to = [%s]
224.0.0.252
bernieb
Contributor
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2 Messages
12 years ago
Just wanted to follow up since I've found a resolution.
I disabled my McAfee anti virus and it now works again.
Good luck to everyone.
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yasandarun
Contributor
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3 Messages
5 years ago
Hi,
Even I am having the same problem. AT&T disconnects exactly after 3-4mins.. Somebody please help me in solving this issue.
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DBear11
Employee
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587 Messages
5 years ago
Please send us the support logs so we can investigate further. Open the AT&T Global Network Client, click on Help and Create Support Log.
Select Upload, fill out the form and submit. You can use "forum" for ticket number.
Thank you.
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yasandarun
Contributor
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3 Messages
5 years ago
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DBear11
Employee
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587 Messages
5 years ago
Hello,
I haven't received the logs. I will send you a private message on where to send them.
Thank you.
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