11-03-2014 10:19 AM
I updated my VPN client this morning. I was on version 8.x.x and kept getting frequent drop-outs. I downloaded version 18.104.22.168 and I can no longer connect via VPN. The error I'm getting is 229 and the error message is "The connection timed out waiting for the VPN server to respond. This can occur if your computer is behind a firewall that does not permit UDP or IPSec traffic. Contact your local network administrator for assistance. (229)"
It can't be a firewall problem because I can access the Internet with all my devices just fine and I was connected via VPN earlier this morning before upgrading. Whenever I've connected before, the VPN program always failed to connect to the first server it would try and would then connect to a second server. That's not happening now. Any ideas?
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11-03-2014 10:27 AM
Can you please attach the support logs? Open the AT&T Global Network Client , click on Help and Create support .
Please attach the full zip file.
11-03-2014 10:52 AM
11-03-2014 10:57 AM
I noticed you are conencting with account USSSONGA. Is this the account you always connect with?
Can you test using account USAGNCSO and see if the error still occurs?
11-03-2014 11:02 AM
USSONGA is the one everyone on my team uses. I never took notice before today.
I tried USAGNCSO and I'm getting the same error.
11-03-2014 11:09 AM
Can you create the logs again and attach them. I would like to see the connection details with the USAGNCSO account as well.
11-03-2014 11:30 AM
So, this is pretty weird....
I pulled out a very old laptop I have and found the account on there. The account the old laptop used is USAGNITS. I tried that account and got in successfully. I have no idea why that worked, but it did.