Contributor
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1 Message
Connect button is disabled
Hi,
The Connect button in AT&T global network client is disabled and "no ethernet connection" is the message given as description. In the beginning, it gets enable for a second and then it gets disabled. If I click on the "Connect" button in the meantime when it is enable I am getting the following error: "
The connection sequence has completed without establishing a connection. One or more errors have occured.
This error may have occurred because your hotspot directory has not been updated since 2017/03/15. Please update the hotspot directory as soon as possible."
I am using version 9.7.4
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Ckral
Scholar
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251 Messages
6 years ago
Hello, I will send you a private message to obtain support logs.
Thank You
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Asgard89
Contributor
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2 Messages
6 years ago
hi Team,
I Just downloaded the 9.8.3 version. Worked for a week. But now the Connect button is disabled .. and if you try to search the view or help option it get stuck and I had to remove process in order to get it closed.
Please fix it asap.. and let me know the resolution fr the time being.
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DBear11
Employee
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587 Messages
6 years ago
Please send us the support logs so we can investigate further. Open the AT&T Global Network Client, click on Help and Create Support Log.
Select Upload, fill out the form and submit. You can use "connect disabled" for ticket number.
What security software are you running? Can you try disabling it and see if the connect button stays green?
Thank you.
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Asgard89
Contributor
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2 Messages
6 years ago
Hi Dbear11,
I'm using the Windows Defender. However I don't have the privileges to disable the Security settings.
Please let me know if I need to add any exclusions so that the Defender doesn't attack any NetClient runtime files.
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DBear11
Employee
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587 Messages
6 years ago
Please review Appendix C: Third-Party Firewall Support on page 135 of the Admin guide.
https://www.corp.att.com/agnc/windows/documentation/adminguide.pdf
Thank you.
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