Explore & discover

Helpful Links

Client wont start up

Contributor

Client wont start up

Hi there,

 

My client won't start at all. I get the following error message from Event viewer:

 

Faulting application name: NetClient.exe, version: 9.7.3.3005, time stamp: 0x58a213e1
Faulting module name: KERNELBASE.dll, version: 10.0.14393.2608, time stamp: 0x5bd13492
Exception code: 0xe06d7363
Fault offset: 0x000db082
Faulting process id: 0x21c0
Faulting application start time: 0x01d4a79ca9fc14f2
Faulting application path: C:\Program Files (x86)\AT&T Global Network Client\NetClient.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 15a7feeb-de03-4c96-87e0-0e96dcfaf12b
Faulting package full name:
Faulting package-relative application ID:

 

Any idea on who to make this stop and work again. I don't have admin rights to my computer. 

533 Views
Message 1 of 2
Highlighted
Employee

Re: Client wont start up

Are you able to access the logs through NetHelp.exe?

 

Right click on Start and open Windows Explorer.
Go to  Computer -> System (C): -> Program Files -> AT&T Global Network Client -> NetHelp.exe

Open NetHelp.exe and click on Gather Logs

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2
Share this topic
Share this topic
Announcements...

Traveling abroad? Everything AT&T Business customers need to know about International travel and plans is right here. Click Here for the details.

Additional Support