Contributor
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1 Message
Client wont start up
Hi there,
My client won't start at all. I get the following error message from Event viewer:
Faulting application name: NetClient.exe, version: 9.7.3.3005, time stamp: 0x58a213e1
Faulting module name: KERNELBASE.dll, version: 10.0.14393.2608, time stamp: 0x5bd13492
Exception code: 0xe06d7363
Fault offset: 0x000db082
Faulting process id: 0x21c0
Faulting application start time: 0x01d4a79ca9fc14f2
Faulting application path: C:\Program Files (x86)\AT&T Global Network Client\NetClient.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 15a7feeb-de03-4c96-87e0-0e96dcfaf12b
Faulting package full name:
Faulting package-relative application ID:
Any idea on who to make this stop and work again. I don't have admin rights to my computer.
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DBear11
Employee
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587 Messages
5 years ago
Are you able to access the logs through NetHelp.exe?
Right click on Start and open Windows Explorer.
Go to Computer -> System (C): -> Program Files -> AT&T Global Network Client -> NetHelp.exe
Open NetHelp.exe and click on Gather Logs
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