- edited 09-10-2018 9:01 AM by Taylarie
I have been using the ATT net client for many years and was able to get it installed and working on my new windows 10 box.
However, my password is about to expire and after startup the program prompts me:
"Your password will epxre in 3 day(s). You must change your
password before it expires or your user ID will not be able to
connect to the network
Would you like to change your password now?"
If I click on the [yes] button it closes out the network client, but does not prompt me for any form
of password change. I can only hope this will prompt me when it actually expires.
I would like to get this password changed before it expires if possible, is there somewhere
I can do that?
AT&T Global Network Client
Roy [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
Solved by: Go to Solution.
09-10-2018 9:19 AM
Can you please click Connect and make sure the Save Password option is not checked.
Once at that screen, please click the "change" button and see if it allows you to
change the password. Please let us know if you receive any errors/issues from this screen.
09-10-2018 9:24 AM
Worked like a champ!
now .. if I can only remember this trick in 90 days when it expires again will be the real question
Thanks for the quick answer DBear11!
12-23-2018 9:09 PM
I have the exact same problem.
When I try the stated solution, uncheck the 'use saved password' option, yes, on the login dialog there is a 'change' button to change the password.
But, selecting 'change' also causes AGNC to crash and close.
Password expires in 4 days and having AGNC crash when attempting to change it has me very worried.
12-26-2018 5:12 AM
We notified development and this will be fixed in the next release of the AT&T Global Network Client. In the meantime please contact the Helpdesk
at 1-800-727-2222 option 1 for password assistance.
- edited 01-06-2019 3:06 PM by Taylarie
I have identical issue, the AT&T Net client will crash after I changed the password. I live in Australia, and IBM Help Desk does not support AT&T Net client. What can I get this issue fixed. I have 2-3 more days to change password.
Albert [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] in Australia
01-09-2019 11:13 AM
We are aware of this issue and it will be fixed in the next release of the AT&T Global Network Client. The Helpdesk
at 1-800-727-2222 option 1 for password assistance should be able to assist.
Please let us know if they are not able to assist.
01-11-2019 6:32 AM
01-22-2019 1:21 PM
my at&t version 9.9 was also crashing when trying to change the password. Uncheck Save password.. but still crashing.. I'd uninstall this version and downgrade to version 9.8.3 and it work now.. I'm on win10 version 1809. Do you know when that patch will be released?
01-23-2019 8:29 AM
This issue will be fixed in the next release which is targeted for end of month.
01-24-2019 3:58 PM
its working, but how do i save the password? option seem to be removed in this version..
01-25-2019 7:30 AM
Can you please private message me your account and userid so I can see if the save password option
is enabled for your account?
01-25-2019 10:46 AM
Hi Dbear, this is news since i updated to version 9.9.1.. the save password was working on version 9.83 and 9.9.0 .. could it be a new bug?
How do i send a private message?