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Employee
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547 Messages
Blue screen error with AGNFILT.SYS driver error
by giona87 » Fri Mar 05, 2010 6:20 am
Hello,
every days (some time for day) my PC turn off whit a Blue screen error reported AGNFILT.SYS driver error (like of the photo attached)
I think there is some conflict but i'm not able to found..
i attach my dump memory here , could you please help me in order to solve this issue?
Thanks !
Nadia
every days (some time for day) my PC turn off whit a Blue screen error reported AGNFILT.SYS driver error (like of the photo attached)
I think there is some conflict but i'm not able to found..
i attach my dump memory here , could you please help me in order to solve this issue?
Thanks !
Nadia
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NancyKnows
Employee
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547 Messages
13 years ago
by Mike L » Fri Mar 05, 2010 2:24 pm
The minidump file posted seems to be corrupted, we cannot view it. Can you try re-uploading and attaching some of the other minidump files that have been generated ?
thank you,
Mike
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NancyKnows
Employee
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547 Messages
13 years ago
by giona87 » Fri Mar 05, 2010 3:01 pm
Dump previous attached was taken from C:\WINDOWS\MINIDUMP .. i try again with another one lfrom the same day et me if you are able to open this one
Thanks again and apologie for the confusion Nadia
1 Attachment
Mini030310-02.zip
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NancyKnows
Employee
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547 Messages
13 years ago
by Mike L » Tue Mar 09, 2010 11:05 am
I received the files you sent me via e-mail, but they are still being reported as corrupted. Can you try e-mailing it without putting it in a .zip file ?
thank you,
Mike
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NancyKnows
Employee
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547 Messages
13 years ago
by giona87 » Tue Mar 09, 2010 11:54 am
i didn't send to you (via mail) zip file but DMP file copied directly from ...\minidump directory i can try to send to you again dum from another days ..
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NancyKnows
Employee
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547 Messages
13 years ago
by Mike L » Wed Mar 10, 2010 11:01 am
Without being able to read the crash dump file, we really cannot analyze the root issue. Other ideas here...
Is this occurring on multiple PCs ? If so, can we get minidump files from some of these other PCs.
If we are just trying to workaround this one single incident and cannot troubleshoot, can you try with a newer AGN client version, 8.1 beta ?
thanks,
Mike
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NancyKnows
Employee
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547 Messages
13 years ago
by giona87 » Thu Mar 25, 2010 3:31 am
Hi Mike,
sorry for so late answer .. i was overload with work ..
I had the same problem with pervious PC (DELL 610) due we thinking that the problem was related to the hardware of that PC (very hold) we decided to buy a new PC (in feburary 2010 another DELL but new ) unfortunately aslo on this new one i encuntered the same problem .. so i'm tinking that should be not a hardware problem.
I have a lot of spaces on this new PC so i don't undestand why minidump is unreadable ... in any case i'm going to attach new dum of this morning few minutes ago.
I have tried any possible workarroud.. also installed new and hold version of AGN Client .., for your information i working from home using a wirless router Belking , Windows XP professional 2002 Service pack 3 and AGN Client 7.1.0.3001 on a Dell Latitude E6400 i don't know if this coudl be an help
Thanks Nadia
1 Attachment
Mini032510-01.zip
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NancyKnows
Employee
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547 Messages
13 years ago
by Mike L » Thu Mar 25, 2010 9:03 am
1) Go to Control Panel->System->Advanced->Startup and Recovery->Settings
2) Under "Write Debugging Information", select "Kernel memory dump"
3) Recreate the problem
4) Upload the resulting c:\windows\memory.dmp file to our ftp site, I will send separate private message
thanks,
Mike
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NancyKnows
Employee
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547 Messages
13 years ago
by giona87 » Thu Mar 25, 2010 12:49 pm
thanks .. i have changed the setup as you described below it was not selected "Kernel memory dump" so may be the problem on minidump now is solved...
I have no idea how create the error... it's so much random .. sometime it appears early in the morning (this morning) just started the pc .. sometime late in the afternoon .. and sometime i working entire day without have it
Just i will have new dump file i will send to you ! ...
Thank you so much for your help ..i much appreciated it !!!!
Nadia
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NancyKnows
Employee
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547 Messages
13 years ago
by giona87 » Thu Mar 25, 2010 12:49 pm
thanks .. i have changed the setup as you described below it was not selected "Kernel memory dump" so may be the problem on minidump now is solved...
I have no idea how create the error... it's so much random .. sometime it appears early in the morning (this morning) just started the pc .. sometime late in the afternoon .. and sometime i working entire day without have it
Just i will have new dump file i will send to you ! ...
Thank you so much for your help ..i much appreciated it !!!!
Nadia
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NancyKnows
Employee
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547 Messages
13 years ago
by giona87 » Thu Apr 15, 2010 7:38 am
today i had again blue screen error, attached you can find today minidump created setup "Kernel memory dump" on my system, i found also a MEMORY.DMP file who is indicated as memory dump in the setting of startup, let me if you'll need it
Please tell me if you can read it .. i hope so !
Thanks
Nadia
1 Attachment
Mini041510-02.zip
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NancyKnows
Employee
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547 Messages
13 years ago
by Mike L » Thu Apr 15, 2010 11:02 am
Would it be possible to upgrade to 8.1 ?
ftp://ftp.attglobal.net/pub/client/win3 ... nc_vpn.msi
We can see if the problem has been addressed with the newer client. If the problem is still occurring with 8.1 we would then be working with drivers we can update in a current release. We cannot fix 7.1, as it is too old of a release.
Also, I would make sure your Netw5x32.sys ( Intel wireless driver ) is up to date, I see it in the call stack when the crash occurs.
thanks,
Mike
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NancyKnows
Employee
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547 Messages
13 years ago
by giona87 » Fri Apr 16, 2010 8:44 am
i upgraded today my intel driver from version 12.2.0.11 to 12.4.4.5.
About the possibility to install version 8.1 i need to obtain some authorization to use new AGN Client version because in EMEA 7.1 it's the latest tested version so AT&T Emea policy do not permitt to install any succesive .
If you agree i would have a period of test with new intel driver may be this update will solve the issue (i hope so!) otherwiswe i will try to investigate how can get the authorization to install new version.
Thank you so much .. for yuou help till now !!!
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NancyKnows
Employee
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547 Messages
13 years ago
by giona87 » Fri Apr 23, 2010 5:43 am
upgrade of driver didn't solve the issue, i obtained today authorization from Emea ITO to install 8.1 Version.
I'll keep you posted about resoult.
Nadia
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NancyKnows
Employee
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547 Messages
13 years ago
by giona87 » Wed Apr 28, 2010 8:43 am
again me ....
Yesterday I installed 8.1 version on my PC .. and today ... buummmm blue screen error !!!
I attached to this post new minidump .. please let me know thanks
Nadia
1 Attachment
Mini042810-01.zip
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NancyKnows
Employee
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547 Messages
13 years ago
by Mike L » Wed Apr 28, 2010 10:26 am
Is it possible for you to test using your ethernet connection instead of the WiFi connection ? If so, could you do that for awhile and see whether the problem occurs in that case. I still think it is possible that the miniport driver for the WiFi interface might play a part in this issue.
Also, was a kernel memory dump generated at "c:\windows\memory.dmp" ? Let me know and I will send you a message for uploading that file, if you don't still have that ftp upload information. The minidump is not providing enough information to troubleshoot.
thank you,
Mike
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