Explore & discover

Helpful Links

AT&T Global Network client doesn't start successfully

Contributor

AT&T Global Network client doesn't start successfully

 I get a pop-up "NetClient has stopped working  A problem caused the program to stop working correctly." "Please close the program." after "A VPN logon message 3 was received."

 

ATT2.PNG

799 Views
Message 1 of 6
Employee

Re: AT&T Global Network client doesn't start successfully

Please send us the support logs so we can investigate further.  Open the AT&T Global Network Client, click on Help and Create Support Log.

Select Upload, fill out the form and submit.

If the AT&T Global Network Client stops working before you are unable to submit, please try to access the logs through NetHelp.exe

 

Right click on Start and open Windows Explorer.
Go to  Computer -> System (C): -> Program Files -> AT&T Global Network Client -> NetHelp.exe

Open NetHelp.exe and click on Gather Logs

 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6
Contributor

Re: AT&T Global Network client doesn't start successfully

"submit logs to support" needs a ticket number.

Message 3 of 6
Employee

Re: AT&T Global Network client doesn't start successfully

Pleases type "forum" in the ticket number.

 

Thank you.

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6
Contributor

Re: AT&T Global Network client doesn't start successfully

I uploaded logs

Message 5 of 6
Employee

Re: AT&T Global Network client doesn't start successfully

Thank you for the logs.   We are reviewing.

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 6
Share this topic
Share this topic
Announcements...

Traveling abroad? Everything AT&T Business customers need to know about International travel and plans is right here. Click Here for the details.

Additional Support