Contributor
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3 Messages
AT&T Global Network client doesn't start successfully
I get a pop-up "NetClient has stopped working A problem caused the program to stop working correctly." "Please close the program." after "A VPN logon message 3 was received."
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DBear11
Employee
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587 Messages
6 years ago
Please send us the support logs so we can investigate further. Open the AT&T Global Network Client, click on Help and Create Support Log.
Select Upload, fill out the form and submit.
If the AT&T Global Network Client stops working before you are unable to submit, please try to access the logs through NetHelp.exe
Right click on Start and open Windows Explorer.
Go to Computer -> System (C): -> Program Files -> AT&T Global Network Client -> NetHelp.exe
Open NetHelp.exe and click on Gather Logs
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x0_key
Contributor
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3 Messages
6 years ago
"submit logs to support" needs a ticket number.
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DBear11
Employee
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587 Messages
6 years ago
Pleases type "forum" in the ticket number.
Thank you.
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x0_key
Contributor
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3 Messages
6 years ago
I uploaded logs
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DBear11
Employee
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587 Messages
6 years ago
Thank you for the logs. We are reviewing.
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