Contributor
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2 Messages
AT&T Global Network Client won't start on Windows 8.1
I had version 9.6.0.3002 installed on my Windows 8.1 machine. It used to work well, but as of yesterday it stopped opening when I double clicked on the icon. I rebooted, I repaired the install. Finally I removed it and installed the latest version, 9.7.1.3001. Again, when I tried double clicking, it didn't start. The task manager showed no processes running for it. I right-clicked on it and had Windows try different settings, but nothing happened.
My system did install some Windows updates a couple of days ago, but I don't remember if I've used it successfully since then.
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Ckral
Scholar
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251 Messages
8 years ago
Hello, can you please try the steps below and advise if this resolves your issue?
Thank You
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jsg221
Contributor
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2 Messages
8 years ago
I tried that and there was no change. It still doesn't start. I've removed the Windows security updates, and that didn't help either.
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Ckral
Scholar
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251 Messages
8 years ago
Hello, I will send you a private note so that we can obtain support logs along with a dump file.
Thank You
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amitbigt
Contributor
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1 Message
5 years ago
Faced same issue on my machine.
Checked latest NetClient.log in C:\ProgramData\AGNS\NetClient.
Found following error:
InnerException: System.Configuration.ConfigurationErrors Exception: Root element is missing. (C:\Users\AppData\Local\AT&T\NetClient.exe_Url_xxxxxxxxxxxxxxxxxxxx\9.5.1.3002\user.config)
Solution:
1. Renamed the user.config file at the above location.
2. Retry opening the AT&T Global Network Client
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