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AGNC connects but cannot ping in private addresses on network

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AGNC connects but cannot ping in private addresses on network

 

I have been able to connect using a cable and WiFi at my home.

The end user using the same computer cannot get connected to the private network from his home.

P.S. - No other folks in our company are having this trouble

He is using U-Verse. It is a very fast connection no problem there.

When he logs into the agnc client it connects just fine - it says "You are now connected via Wi-Fi - connected to: ATT5uUBekU.

When I try to ping any server on the private network it times out.

He has no problem connecting at McDonald's or at the coffee shop.

Only when he is on his home network  (using U-Verse) he cannot get connected.

I have spent hours trying everything I know and I have years in  the IT field.

It seems as if we may need to open a special port for this - don't know.

I have not been success it making contact with a AT&T department I just get another phone number to call.

Any help you can provide would be much appreciated.

BTW: I have no problem connecting to his PC using logmein (was GotoAssist)

Thanks,

Jim

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