Contributor
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2 Messages
unable to update microcell user list due to system maintenance
I have been trying to add an another AT&T wireless number to my micorcell user list for the last 5 days and I get the message: [Free Text] Unable to update MicroCell User List due to system maintenance. Please try again later.
Is this really true that it takes so long to do maintenance or is there another problem. I am connected to the microcell with my wireless but can't add another number. Please help.
Accepted Solution
Official Solution
OttoPylot
ACE - Expert
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23.9K Messages
8 years ago
@IdleTime - If you are using the phone app to modify/update your MicroCell there have been lots of issues with that because the app just isn't robust. The best way is to go to your myAT&T MicroCell page and try it that way. However, once you update a phone number and Save, quite often the phone has to be in range of the MicroCell because you will need to turn the phone off and then back on again so the phone can register the MicroCell as being part of it's cellular neighborhood.
As a side note, rurual areas are very difficult for the MicroCell because of E911/GPS so I'm glad to hear that this is your first problem in a few years. Speaking of which, if you start to experience any other issues with your MicroCell I would check the ac adapter with a voltmeter because the older, white MicroCell's have lots of issues as the adapater's age. This is not related to your inability to update the MicroCell but it is something to file away for future use.
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OttoPylot
ACE - Expert
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23.9K Messages
8 years ago
Let me check. It's possible that IT is having issues that they can't quickly resolve.
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ms_unicorn
Former Employee
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4.9K Messages
8 years ago
Hello, @Pippy67!
Thanks for posting. I'm sorry to hear you're having trouble adding a phone number to your microcell user list. We'd be happy to look into that for you.
I've escalated your post, and a representative should be getting in touch with you soon!
In the meantime, let me know if you have any other questions or concerns.
-Mariana
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OttoPylot
ACE - Expert
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23.9K Messages
8 years ago
@ms_unicorn - thanks for stepping in. I was going to have the poster pm CustomerCare after I heard back from the Admin but I see that's not necessary now. Hopefully it's just a glitch on the account because we don't see any other related issues and I would think that after 5 days, there would be a lot of complaints.
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ms_unicorn
Former Employee
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4.9K Messages
8 years ago
@OttoPylot,
Hopefully, as you said, it's just a glitch with a quick fix. I actually have a microcell at home, but I haven't noticed any issues in the past five days.
-Mariana
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OttoPylot
ACE - Expert
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23.9K Messages
8 years ago
@ms_unicorn - yep. We haven't noticed any issues at all with our MicroCell either. In fact, I haven't had any major issues in years with mine (DPH-151, DPH-153, and DPH-154).
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Avedis53
Professor
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2.2K Messages
8 years ago
I don't have any issues with mine either......it's off.
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OttoPylot
ACE - Expert
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23.9K Messages
8 years ago
@Avedis53- I just knew you were going to do that!
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IdleTime
Tutor
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4 Messages
8 years ago
I have been receiving the the exact same message for three days now as well.
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ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hi there @IdleTime!
Sorry to hear about your trouble updating the microcell user list! What state are you in? There was a small outage in certain areas with our microcell services, however these appear to be fixed at the moment.
Are you attempting to add them via the Manage Settings area of the Microcell Page, or via your phone directly perhaps?
Are you receiving any error codes as well?
Let us know, we’re glad to help out!
Kevin, AT&T Community Specialist
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