Contributor
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1 Message
red light flashing
3G microcell stopping working. Red light flashing. I've rebooted and reconnected to a different router port and verified the physical address on the AT&T site. Anything else I should try? Thanks,
Contributor
•
1 Message
3G microcell stopping working. Red light flashing. I've rebooted and reconnected to a different router port and verified the physical address on the AT&T site. Anything else I should try? Thanks,
OttoPylot
ACE - Expert
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24.2K Messages
7 years ago
@benclovell - which red light is flashing and which model of MicroCell, white or black?
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eglldy54
Contributor
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1 Message
7 years ago
I'm having the same problem. Microcell DPH-151. Have tried unplugging/plugging, rebooting my home network, checked my router settings - nothing seems out of sorts. Have not moved the device and every other device on my network is working just fine.
ATT having issues today?
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OttoPylot
ACE - Expert
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24.2K Messages
7 years ago
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MiiMii
Contributor
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1 Message
7 years ago
I have the same problem with the black Microcell for the past few days. Have tried unplugging/plugging, then rebooting the home network, checked my router settings. Have not changed/altered/moved the device and every other device on my home network is working fine. Don.t know what to try next. I am up for any suggestions.
Thank you!
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DaveTheRed
Contributor
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3 Messages
7 years ago
Otto, mine is a white model and the flashing red light is the 3G light. Worked great at this location for a year.
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OttoPylot
ACE - Expert
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24.2K Messages
7 years ago
@DaveTheRed - if you have the white MicroCell then you are probably still using the original ac adapter. The flashing red 3G light could be one of two things. Either the ac adapter is starting to fail and not delivering enough power to the radio or a location check was done and the verification failed. I would first check the ac adapter with a voltmeter. It should read 16VDC +/- 0.5 with no load. If it doesn't, then replace the adapter with one of the same rating and see what happens.
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DaveTheRed
Contributor
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3 Messages
7 years ago
AC adapter is good. I also received an email saying my GPS location does not match the address the microcell is registered to! Address is correct and location has not changed. Any ideas?
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OttoPylot
ACE - Expert
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24.2K Messages
7 years ago
@DaveTheRed
@MiiMii
ok. As long as the adapter reads 16, and not 12 or 13 you're good to go. Just keep in mind the voltmeter check for future use.
I don't remember you mentioning you received the location failure text. If you haven't moved the MicroCell from where it was previously working, and you don't have satellite or wireless broadband, then it sounds like a routine maintenance check was done late at night and your GPS coordinates couldn't be verified afterwards.
Do do you have a "regular" street address? In other words you don't live in a rural area with a route number, road number, etc.
Where are you all located? Just city/state is fine. AT&T has been pushing out the garbled incoming call fix, which apparently has corrected the issue but may have broke something else. It is odd to get three flashing red 3G light reports so close together and so soon after a push. It would be very helpful to know if you are all in the same region.
You also might want want to try a hard reset. See the instructions in my Tech Guide (link in my sig).
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drumr1
Teacher
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19 Messages
7 years ago
Same problem for me. Internet, GPS, and power lights are green. 3G signal light is flashing red. I've rebooted it, changed router ports, rest it, and I still get the location verification error text and email. This device has been function flawlessly in the same exact location for months. Calling support but the call volume is extremely high and wait time is very long.
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OttoPylot
ACE - Expert
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24.2K Messages
7 years ago
@drumr1 - please post your location. City/State only. As I said above, it MAY be related to the garbled incoming call fix. Not sure at this point in time. It could be coincidental but it is suspicious. Support will be of no use.
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