microcell quit working

Need a little more information than it just quit working. Depending on the model, the green light at the top could be the power indicator or the 3G indicator.

If it's the white model, the light pattern, from top to bottom is power, ethernet, GPS, and 3G.

If it's the black model, the light pattern, from top to bottom is 3G, GPS, ethernet, and power.

Regardless of the model, if only one light is a solid green, then I would first suspect the ac adapter is not delivering the correct current. Check it with a voltmeter. It should read 16VDC +/- 0.5 with no load. If not, replace it with one of the exact same rating and see what happens.

The MicroCell's are a bit finicky with their power requirements so that's why it's important to use the adapter that shipped with the model when new, or replace with the exact same model adapter. The differences between the adapters are subtle but I've listed the two adapters, white model and the newer black model MicroCell, in my Tech Guide (see link in my sig).

If that doesn't work, then come back and we'll look more closely at your setup, equipment, etc.

Did you purchase the MicroCell new or second hand? Did it ever work?

We purchased the MC new and it was working for years, up till Thursday.  The coverage in the house for cell phones was acting strange.  Then on Friday, the thing just stopped working.  No bad weather, no surges, etc.  We have attempted to restart it following directions online.  Perhaps it is just broken?