iPhone Not Connecting to Microcell

Tutor

Re: iPhone Not Connecting to Microcell

[ Edited ]

Update. 

 

So I was having problems with my iPhone 3GS (iOS4.1) connecting to the MicroCell and the only way to make it connect was to turn off WiFi and then toggle Airplane Mode.  Throughout the day, my iPhone would drop its connection to the MicroCell at least a couple times per day.  Last week, I went through another round of AT&T tech support and got my 4th (count 'em: 1..2..3..4) MicroCell.  Same results.

 

Anyway, in the last week, I got a new Windows Phone 7 device (the LG model).  I dropped in the SIM from my iPhone and the Windows Phone 7 device connects to the MicroCell flawlessly.  My iPad running iOS3 also connects to my MicroCell flawlessly.

 

I no longer have *any* doubt that there's something wrong with iOS4.*. 

 

Good riddance, iPhone.  I can make and receive phone calls again.

 

-Ben

 

 

-- PS...my wife is still on the iPhone 3GS (iOS4.1) and after 5 months (!) of back-and-forth with AT&T tech support, she can still almost NEVER connect to the MicroCell. 

 

Message 31 of 80 (9,386 Views)
Guru

Re: iPhone Not Connecting to Microcell

FWIW, if it's an iOS 4 problem it's not universal.

 

My wife has a 3GS with iOS 4.1 and she never has any problems connecting to our MicroCell.  Calls don't drop.  No stuttering or incoming calls going direct to voicemail, she can and does send MMS messages, etc.  I also have friends and family that have iPhone 4's and they don't have MicroCell issues either.

 

I've theorized that those and other problems that have been reported on this forum are geographically centered.  That is....some areas of the country have problems and others don't.  Here on Long Island the MicroCell pretty much works as advertised.

 

In the meant time, rumor had it that a firmware update was supposed to be rolled out in November.  November is here.  I'm waiting to see if people who were having problems start reporting that those problems have been fixed.

Message 32 of 80 (9,366 Views)
Guru

Re: iPhone Not Connecting to Microcell

 


jefe wrote:

 

In the meant time, rumor had it that a firmware update was supposed to be rolled out in November.  November is here.  I'm waiting to see if people who were having problems start reporting that those problems have been fixed.


The big problem is that, for us, the problems we have are intermittent. And because AT&T doesn't tell anyone anything (even their own support staff, so far as I can tell), there won't be any way for us to know that an update has been sent. So in a normal universe, the conversation would be, "We sent you an update. Try it and see if it doesn't fix your problems." But AT&T doesn't do the standard things that any five year old would think to do that would make their customers happy.

 

Message 33 of 80 (9,348 Views)
Guru

Re: iPhone Not Connecting to Microcell

Yep, I get that nsayer, and I agree with you.

 

I'm hoping that someone will notice that their problem(s) has/have been fixed, will report that here, causing others to chime in and report whether or not any progress has been made with their issue(s).

 

Not the way it would be in an ideal world but, then, what is?

Message 34 of 80 (9,338 Views)
Contributor

Re: iPhone Not Connecting to Microcell

I just struggled through this this weekend.  I did the Airplane Mode, reset Network Settings, and finally did a restore.  It was during the restore that I noticed the Microcell connected briefly.  When the backup was synced, the Microcell no longer connected.  I then tried swapping SIMs between two iPhones.  One phone worked with either SIM, the other phone didn't work with either.

 

Finally, the answer.  3G was turned off somehow.  I turned it back on and all is right with the world!

Message 35 of 80 (9,112 Views)
Teacher

Re: iPhone Not Connecting to Microcell

both my iphone stopped to connect to the cell last night. All the lights on the cell device is fine. I restarted both phone but no help. I turned off the cell and the service never come back. the 5 bar light keep blinking while all other lights are on. I think it must be something with the microcell service which ATT will never tell you and even the light is lying. they don't allow your phone connect to it because service is not avaliable.

Message 36 of 80 (9,021 Views)
Teacher

Re: iPhone Not Connecting to Microcell

My 3g light finally stop blinking and I checked my iphone and both phone are connected to the cell.  so I think if your iphone can't connect to the cell, try to reboot the cell not your iphone..I trust Apple more than At&t

Message 37 of 80 (9,019 Views)
Contributor

Re: iPhone Not Connecting to Microcell

In the interest of keeping this post alive.  I continue to have the same problem as described for months.  I have a 3GS.  If I shutdown or power down, the connection to Microcell is made and works beautifully.  If I leave my home and come back, no signal, until I cycle again.  Good grief!!

Message 38 of 80 (8,915 Views)
Guru

Re: iPhone Not Connecting to Microcell


clarym wrote:

In the interest of keeping this post alive.  I continue to have the same problem as described for months.  I have a 3GS.  If I shutdown or power down, the connection to Microcell is made and works beautifully.  If I leave my home and come back, no signal, until I cycle again.  Good grief!!


You might be one of those who would benefit from replacing your SIM card.  There have been a few posters who have reported doing so helped.  And my daughter-in-law, in fact, found that replacing the SIM in her 3GS improved what had been flaky performance with her iPhone and MicroCell.

 

Message 39 of 80 (8,885 Views)
Highlighted
Contributor

Re: iPhone Not Connecting to Microcell

We've been having trouble since October.  Read all of these posts and tried turning on and off Airplane mode - and now the Microcell is showing up.   Will keep the forum posted as this has been a real challenge for us as we purchased it because of the purportedly improved signal.  Our problems coincided with the introduction of 3G in this city.  Not sure if it is related.

Message 40 of 80 (8,626 Views)
Teacher

Re: iPhone Not Connecting to Microcell

I think I may know what the issue is.  If the phone had any active data connections, the OS won't release the modem and let it roam over to the microcell.  The next time I get bounced off, I'm going to try killing all the running apps to see if that does it.

Message 41 of 80 (7,797 Views)
Tutor

Re: iPhone Not Connecting to Microcell

Also trying to keep this thread alive...here's another update.

 

It's been about 1.5 months since I dumped the iPhone and went for a Windows Phone 7 device.  My WP7 connects to the MicroCell without problems -- all day, every day. 

 

My wife's iPhone 3GS *still* doesn't connect to the MicroCell without going in to Airplane Mode.  The Airplane Mode trick doesn't always work either -- only about 60% of the time -- and she has to try it multiple times per day to stay attached to the MicroCell.

 

Has anyone heard anything new about firmware updates to the MicroCell or OS updates to the iPhone?

 

Message 42 of 80 (7,758 Views)
Contributor

Re: iPhone Not Connecting to Microcell

I've also had the Micro Cell for a month or two.  It worked great for a while now no connectivity.  AT&T says it's been blocked by an outside source.  That tells me "hacked".  The will unblock in a couple of days.  Call AT&T a be persistent. 

Message 43 of 80 (7,683 Views)
Mentor

iPhone Not Connecting to Microcell

With our iPhone 4s and the microcell, the issue is the time it takes from the time I dial the number until it starts to ring.  sometimes it can take 45 seconds, and other times it just fails the call.  If I reboot the iPhone, the time drops to about 4 ~ 6 seconds, but after a while, the time goes back up to 30 ~ 45 seconds.

 

In reading the posts on this forum it appears that no one has a solution to this so far.  

 

I am glad that I did not have to pay for this Microcell, as it has only been marginally better than the regular cell tower coverage in our neighborhood.

Message 44 of 80 (7,160 Views)

Re: iPhone Not Connecting to Microcell

May be it is because that following conditions are not being met:
 
  1. Confirm the AT&T 3G MicroCell is within 3 feet of a window with a clear unobstructed view of the sky. 
  2. Verify that the AT&T 3G MicroCell is at least 1 foot away from the the Wi-Fi router, or other wireless broadcasting devices.
  3. There is required a broadband internet connection.  Minimum download speeds of 1.5 Mbps and upload speeds of 256 Kbps recommended.  All providers are supported.  Satellite Internet is not supported.
 
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