AT&T Community Forums

iPhone 7 plus consistently dropping calls

I have the DPH-514 Cisco Microcell. We have poor cell reception in our area so ATT provides everyone with Microcells. The first couple of weeks, everything seemed to be working without any issues. Now, however, calls on all cellphones constantly drop or you cant understand the person on the other line (happening multiple times a day). All lights are green and solid and I can be standing right next to the microcell and still have problems. I have noticed the "M-cell" on my phone constantly shuts off. I reboot my phone multiple times a day to reconnect to Microcell. I also reboot Microcell constantly. Nothing I am doing is improving the issue. Not sure if it matters, but I use Comcast internet in the home. Any advice before I throw it out the window?

Responses

Avedis53

Professor

•

2.2K Messages

7 years ago

Have you tried using WiFi Calling on your iPhone 7? It is superior to the Mcell IMHO.

Call quality and dropouts are typically due to your ISP line quality. I'm not talking about bandwidth either. Jitter and packet loss will cause voice distortion and dropouts as you have described. You should run a VOIP test on your internet connection to see what kind of results you get. See Otto's Tech Guide for details.

0

formerlyknownas

ACE - Sage

•

117K Messages

7 years ago

Ditto. @Avedis53 Is correct. Wifi calling works very well. Your Comcast service should do a great job. iPhone 6 and newer are designed for wifi calling.

0