What is happening with 3G?
sherman350's profile

Contributor

 • 

3 Messages

Friday, February 24th, 2017 8:56 PM

connecting additional phone

have 2 att cell phones and one connected to mcell but i have added a second phone and reboot it but cannot get the mcell on that phone

ACE - Expert

 • 

23.9K Messages

7 years ago

@sherman350 - reboot what? The MicroCell or the second phone? Typically after adding a phone to the Approved Users list (either pre paid or post paid) the phone needs to be turned off and then on again so that it can establish the MicroCell as part of its cellular neighborhood.

Contributor

 • 

3 Messages

7 years ago

By reboot I meant I turned the phone on and off but it did not connect to mcell

ACE - Expert

 • 

23.9K Messages

7 years ago

@sherman350 - ok, so you went to your myAT&T MicroCell settings page, added the second number to the Approved Users List, saved it and then quit. That's all you need to do and then turning off your phone and then turning it back on should allow that phone to connect (unless the phone has been jail broke or purchased from overseas). Did you go back to your MicroCell Settings page to make sure the new phone number was accepted and saved?

Contributor

 • 

3 Messages

7 years ago

Yes I did and it listed. I just turned phone off and on again but still no connection.

ACE - Expert

 • 

23.9K Messages

7 years ago

@sherman350 - what kind of phone and did you purchase it from AT&T?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.