Will 3G Microcell work with new Iphone 5?

Voyager

Will 3G Microcell work with new Iphone 5?

Is it too early to know if the Iphone 5 will work with the 3G Microcells?

Message 1 of 104 (19,307 Views)
Contributor

Re: Will 3G Microcell work with new Iphone 5?

Mine didn't work either with my iPhone 5.  I went to my account at att.com and then went into my microcell settings.  I completely deactivated my microcell and then set it up again as if it were brand new.  After the set up my iphone 5 now connects to the microcell.  Good luck

Message 76 of 104 (12,446 Views)
Voyager

Re: Will 3G Microcell work with new Iphone 5?

[ Edited ]

Smiley Happy It worked after I did the following:   Went to my MicroCell settings page online and deleted one of my authorized visitor numbers and then saved the change.  FWIW that number was in bold because there was a problem with that number (do not know if this was a factor).  I did not reinsert the number to my list.  Then I took the phone close to the Microcell Tower and turned phone settings on airplane mode on and off, and then again. MCell then worked on the second toggle to airplane mode and back.  Think that reinitializing after the change to numbers seemed to have toggled it to work Smiley Happy   Hope it may help someone else. 

Message 77 of 104 (12,383 Views)
Explorer

Re: Will 3G Microcell work with new Iphone 5?

Yes it does! Smiley Happy

 

I replaced two iPhone 3GS with two new iPhone 5.  I pulled them out of the box on Friday, Sept 21st, synced my old phones to iTunes, then synced my new phones to iTunes.  Both iPhone 5 units immediately connected to the existing Microcell without any configuration changes on the Microcell.  The signal show "AT&T Microcell 4G" which is really just 3G with HSPA+ which AT&T has branded 4G (not LTE).  The signal strength does show "AT&T LTE" when I am in an LTE service area.  The transition from the old 3GS to the new 5 was seamless and perfect.  The new iPhone 5 is a wonderful upgrade from the 3GS.   

 

Yes, the iPhone 5 does indeed work just fine with the existing Microcell. 

Message 78 of 104 (12,044 Views)
Contributor

Re: Will 3G Microcell work with new Iphone 5?

Aggregated! I have 2 new iPhone 5s that will not pick up a signal from my Microcell. I tried todeactivate/ reactivate online and isays I was successful but when I go back to my Microcell status page it is still active. So I have not been successful at bouncing it. Then I go to the AT&T store and they tell me I should go home and call customer support to walk me throughthe activation process. HELLO! The whole reason why I Paid $200 for a Micro cell is because AT&T's service is non existent at my house. So I go to my car and call AT&T customer "care" and first Iam told that it needs to be deactivated and reactivated....and that I could do this without calling (basically a nice way of saying please don't bother us). I explained I cannot that to work and told her again abouthey new iPhone 5. Then I'm told that there may be a problem with iPhone 5 and the Microcell.  After recognition of the larger problem then I am told that it is being fixed and I Ned to let it cycle through...call back in 72 hours and if I still have a problem they can build a case. I HAVE BEEN WAITING 72 HOURS ALREADY

Message 79 of 104 (12,011 Views)
ACE - Master

Re: Will 3G Microcell work with new Iphone 5?

Did you have a functional MicroCell beforehand that worked with your cells? The corporate stores cannot help you with the MicroCell so you unfortunately have to call support (which is difficult if you don't have cell phone coverage in your home). The "problem" with the iPhone 5s and the MicroCell is supposedly due to a firmware upgrade by Cisco (the mfr of the MicroCell) so that the new iPhones will work with AT&Ts version of 4G. This hasn't been confirmed (and probably won't be) and has only affected some service areas (we haven't seen it here for example and our iPhones work just fine with the MicroCell). You may have to borrow someone's cell phone who have coverage in your area to call support and walk thru the process. That sucks for sure but it may be your only option at this point in time if this is a new MicroCell setup. If activation is successfull, you should get a text message that says so. The status page isn't always as current as it should be.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 80 of 104 (11,991 Views)
Former Community Manager

Re: Will 3G Microcell work with new Iphone 5?


TheaWalsh wrote:

Aggregated! I have 2 new iPhone 5s that will not pick up a signal from my Microcell. I tried todeactivate/ reactivate online and isays I was successful but when I go back to my Microcell status page it is still active. So I have not been successful at bouncing it. Then I go to the AT&T store and they tell me I should go home and call customer support to walk me throughthe activation process. HELLO! The whole reason why I Paid $200 for a Micro cell is because AT&T's service is non existent at my house. So I go to my car and call AT&T customer "care" and first Iam told that it needs to be deactivated and reactivated....and that I could do this without calling (basically a nice way of saying please don't bother us). I explained I cannot that to work and told her again abouthey new iPhone 5. Then I'm told that there may be a problem with iPhone 5 and the Microcell.  After recognition of the larger problem then I am told that it is being fixed and I Ned to let it cycle through...call back in 72 hours and if I still have a problem they can build a case. I HAVE BEEN WAITING 72 HOURS ALREADY


I'm sorry you had a poor experience when you called in. 

 

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I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 81 of 104 (11,827 Views)
Voyager

Re: Will 3G Microcell work with new Iphone 5?

I have a Microcell and it work fine most of the time.  Sometimes one or more of the phones (iPhone 5) registered to the Microcell do not find the Microcell.  Instead it finds a weak tower signal and calls mostly fail.

 

Turning the phones off and on doesn't rectify the problem.

Restarting the Microcell takes a very long time.

 

Sometimes the secondary phone finds the Microcell after I call it from the primary phone, but not vice versa.

Sometimes the secondary phone finds the Microcell after I remove it and then add it to the user list.

 

It looks like I need "to wake up" (communicate with) the Microcell to get it to pick up the connection.

 

Is there a command (like Status) that I can send the MCell from the iPhone App or from texting to 6235 that reconnect me?  Any other ideas?

 

Thanks

Message 82 of 104 (9,923 Views)
Voyager

Re: Will 3G Microcell work with new Iphone 5?


ogneezy wrote:

I have a Microcell and it work fine most of the time.  Sometimes one or more of the phones (iPhone 5) registered to the Microcell do not find the Microcell.  Instead it finds a weak tower signal and calls mostly fail.

 

Turning the phones off and on doesn't rectify the problem.

Restarting the Microcell takes a very long time.

 

Sometimes the secondary phone finds the Microcell after I call it from the primary phone, but not vice versa.

Sometimes the secondary phone finds the Microcell after I remove it and then add it to the user list.

 

It looks like I need "to wake up" (communicate with) the Microcell to get it to pick up the connection.

 

Is there a command (like Status) that I can send the MCell from the iPhone App or from texting to 6235 that reconnect me?  Any other ideas?

 

Thanks


I'm having a similar problem.  I have an iPhone 5 and my husband has an iPhone 4.  We did not have M-cell at first after his updating to the new OS and me getting my iPhone 5, but now after reactivating the M-cell via the AT&T website both of us have M-cell showing up with a strong signal but the service is very bad.  We can't have a conversation on either phone because the service cuts out so bad and most of the calls are eventually dropped.  Does anyone have any suggestions? 

Message 83 of 104 (9,363 Views)
Contributor

Re: Will 3G Microcell work with new Iphone 5?

[ Edited ]

Yes, DEFINITELY!

 

I just got my iPhone5 a few days ago.  I live in between 2 US bases and it's been said that due to the bases  cell phones dont get great reception.  SInce Ive moved to this new place, my cell could not be used at all.  I went to ATT and complained about my situation.  Thankfully the manager was very kind enough to offer a FREE Microcell and super discount ($199.00) for my iPhone5 to replace my iPhone4 as a complimentary and to fix the problem.  Sure enough as soon as my Microcell got activated, my iPhone5, and AT&T Wireless Home Phone Base ($19.99 per month - AMAZING PHONE, by the way. You dont need a phone jack to hook it up with.  It goes straight to your electric wall, and your phone to the phone base box.  No internet needed.  Works just like a landline.  You can carry with you everywhere, anytime.) worked like MAGIC!

 

I could not thank ATT enough for helping me and for  GREAT CHRISTMAS PRESENT!

 

Thank you ATT!

 

Happy Holidays!

 

Marie Heart

Message 84 of 104 (7,395 Views)
Former Community Manager

Re: Will 3G Microcell work with new Iphone 5?

Thank you for the kind words Marie. 

 

I must say, it is very unusual to be able to get a Microcell free of charge. I am very glad you had a positive experience and you're happy with the service AT&T provided. 

 

Welcome to our community!

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 85 of 104 (7,378 Views)
ACE - Master

Re: Will 3G Microcell work with new Iphone 5?

[ Edited ]

The Wireless Home Base is a new device that apparently is being offered now by AT&T. Somebody mentioned it in another thread. It's a monthly subscription service that works like a landline if you don't already have one. Hence the monthly fee. I agree, it is unusual for AT&T to give you a free MicroCell but if you upgraded/purchased an iPhone 5 I can see that. I'm not sure how the Home Base works so I'll have to look into that. FWIW, I have an iPhone 5 and it works perfectly with the MicroCell without the new Home Base device.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 86 of 104 (7,372 Views)
Former Community Manager

Re: Will 3G Microcell work with new Iphone 5?

Here's some additional info about the Wireless Home Phone: http://www.att.com/shop/wireless/devices/att/wireless-home-phone-silver.html#fbid=oDfGyxczgLP

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 87 of 104 (7,354 Views)

Re: Will 3G Microcell work with new Iphone 5?

Anyone having issues with your iPhone always staying on 4G, even when away from the Microcell? I've noticed this weird issue on my iPhone 5 and my wife's iPhone 5 where if we leave the Microcell, our phones will stay on 4G, until it's been rebooted.

 

It's annoying that I keep having to do that.

Message 88 of 104 (6,967 Views)
ACE - Master

Re: Will 3G Microcell work with new Iphone 5?


gueriLLaPunK wrote:

Anyone having issues with your iPhone always staying on 4G, even when away from the Microcell? I've noticed this weird issue on my iPhone 5 and my wife's iPhone 5 where if we leave the Microcell, our phones will stay on 4G, until it's been rebooted.

 

It's annoying that I keep having to do that.


Is there a problem with your calls or reception? The MicroCell will only connect at 3G even though the phone may say 4G. My iPhone 5 (6.0.2), inside the house, always says <4-5 bars> AT&T M-Cell 4G when I first take it out of Standby and then the 4G indicator usually goes away. Sometimes it stays at 4G but it's not a big deal. The iPhone indicates: Settings -> General -> About -> Network AT&T MicroCell. When I get out of MicroCell range, the iPhone will show 3G/4G/LTE depending on which tower is nearest to me. I don't understand what the problem is.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 89 of 104 (6,959 Views)
Highlighted

Re: Will 3G Microcell work with new Iphone 5?

Sorry, I forgot to add that I live in an LTE area with excellentg coverage. While I'm at home, I will be on 4G (which is expected since the Microcell doesn't support LTE) but when I leave my house, I will have full bars of 4G, even miles away from home. If I reboot my phone (or my wife's phone) I/we will then have full bars of LTE.

 

I'm wondering if there's some sort of back end provisioning that doesn't tell the towers to use my LTE radio and if anyone else has experienced these issues.

 

 

Message 90 of 104 (6,944 Views)
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