09-21-2012 8:24 AM
Ouch. I wonder if at&t or Apple will release any info about if or when an update will happen to correct what is a big problem for a lot of customers. Or if they're even aware there is a problem.
09-21-2012 8:56 AM
I received my new iphon3 5 today and I am not picking up my microcell signal. I have restarted me phone and no luck. All other phones still receive the signal. Any suggestions?
09-21-2012 9:11 AM
Try disabling LTE? Obviously not ideal, but would be interesting to see if that fixes it.
09-21-2012 9:33 AM
Disabling LTE does not help. Been on the phone with AT&T advanced support for over an hour and they are lost. I received 3 new iPhone5's today and all of them fail to connect to our Microcell, while older devices still do.
09-21-2012 9:46 AM
Having same trouble. ATT support has no idea what I'm taking about. They say "It should just work."
09-21-2012 9:50 AM
I've seen on other forums that iOS6 on iPhone 4S/4 also loses access to microcell. Very odd.
09-21-2012 9:50 AM
Came to report the same. new iPhone 5, no microcell connectivity.
I literally have NO SERVICE show up in some areas of my home.
AT&T needs to address this IMMEDIATELY for users like us.
09-21-2012 9:56 AM
Which forums are you referring to? They may already have a solution. I'm in the same boat. No joy on my iPhone 5. But works fine on my 4s, 4 and 3GS.
09-21-2012 10:01 AM
The support rep I spoke with said it could be a problem specific to activitaing a iphone 5 that has the same phone number as the "primary" on the Microcell device. Sometimes de-activating and re-activating the Microcell will fix that, but he also said that that process isnt working right now either and no update on when that will be resolved.
09-21-2012 10:05 AM
I guess we sit and wait this one out... Glad they at least know users are having an issue.
I'd like to urge everyone who's affected to call up AT&T and let them know about the issue. The more calls they get the bigger they'll (hopefully) realize this issue is.
09-21-2012 10:41 AM - edited 09-21-2012 10:43 AM
+1 On the iPhone 5 and MC. This is a travesty you would think that ATT would have been proactive and tested before release. I have no signal and can't use the phone
May have to go back to my 4S if ATT can't resolve. I'm a physician and must have mobile service at home.
09-21-2012 10:50 AM
I just finished chatting with an AT&T rep who shed some light on the situation:
Microcell outages aside, the rep asked if my iPhone number was listed as the primary account. It is. She said that since the iPhone 5 has a new SIM card, you have to delete your number from the list and change the primary account to a different number on your list (which I can't seem to figure out how to do). Then when you reregister your own phone number, it should register the new SIM and connect.
It sounds possible, but I can't figure out how to actually do this.
09-21-2012 11:02 AM
My iPhone 5 will not connect to my Microcell either. I checked with ATT support but so far no feedback. I am about to reach out to their chat support.
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