Why can't I use a MicroCell in Fairfield Montana

Tutor

Why can't I use a MicroCell in Fairfield Montana

I have a very limited signal from AT&T and wanted to put in a MicroCell.  When I called in I was told Fairfield Montana was not an autorized area because I was getting a signal from an Alltel site which makes no sense to me be cause all of the Alltel sites in Montana were converted over to AT&T.  

Message 1 of 8 (643 Views)
ACE - Master

Re: Why can't I use a MicroCell in Fairfield Montana

AT&T has what's called MicroCell Service Areas. What determines a MicroCell Service Area is not really clear to me, but it is, and can be, different from the macrocell (tower) service area. It could be that the Alltel conversion has not been updated in the AT&T service database or that the particular tower that serves your area hasn't been converted over yet. I'd send a pm to CustomerCare (link in my sig) with your problem and see if there is anything they can do, or find out. It could also be that the infrastructure is still not in place to connect your GPS to a MicroCell Service Area. Cell phone coverage, no matter how good or poor, doesn't automatically make you available for AT&T VoIP.

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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 8 (639 Views)
Employee

Re: Why can't I use a MicroCell in Fairfield Montana

That does seem odd that you wouldn't be available for microcell service in your area, however there are areas that are not allowed to have microcell, the reason behind it has more to do with broadcast restrictions i believe. I would double check with customer service to verify though. Hope this helps!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 8 (619 Views)
Highlighted
ACE - Master

Re: Why can't I use a MicroCell in Fairfield Montana

^^^^^ that's why I suggested the OP contact CustomerCare. Calling phone support will more than likely be an exercise in futility.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 8 (613 Views)
Tutor

Re: Why can't I use a MicroCell in Fairfield Montana

Thanks for your input.  I sent a PM to customer care as you sugested today and am waiting to see what I hear from them.  I have talked to a couple other CSRs and have received different answers from each one.  I really wish that I could hear from someone that works in the group that maintains the Micro Cell data and really tell me why they can't be used here.  When I am getting the message:

 

FTC122: The location provided for the AT&T 3G MicroCell device does not appear to be within an area AT&T is authorized to provide service. Re-enter the address to ensure it is correct, or please relocate the device. If you are unable to resolve, please call 800.331.0500 for assistance. /n [AFA|AddFemtocellAddress|30000062014]

 

Yet AT&T is selling service to people all over this area.  Does not make any sense.

Message 5 of 8 (461 Views)
ACE - Master

Re: Why can't I use a MicroCell in Fairfield Montana

CSR's just don't have the training or support to answer questions other than routine. Some of them refer back to the Tech Guide but that is not an officially approved AT&T document even though, in my humble opinion, it should be.

 

The MicroCell database is actually an IT/Engineering responsibility which is a separate division altogether from the MicroCell Support folks.

 

Again, macrocell service (tower) is separate from MicroCell (femtocell) service. Cellular service doesn't automatically mean femtocell service. There's a whole different infrastructure that needs to be in place before your internet connection is able to connect to the AT&T mobility servers.

 

Who's your ISP and what kind of service do you have?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 8 (451 Views)
Tutor

Re: Why can't I use a MicroCell in Fairfield Montana

I have fiber to the home and 6 meg down and 1 meg up.  The unit was able to connect to the AT&T servers, but the responese back is talking about this is an area AT&T is not athorized for service - The location provided for the AT&T 3G MicroCell device does not appear to be within an area AT&T is authorized to provide service. -  even though we are getting literature from AT&T at this address inviting me and many others to become an AT&T customers since Cell one is closing their doors.  I probably am aking this to simple, but I would think that someone somewhere to add 59436 to their servers.

Message 7 of 8 (447 Views)
ACE - Master

Re: Why can't I use a MicroCell in Fairfield Montana

If AT&T is moving into your area to fill the void of the current cell provider there's a lot of backend stuff that needs to be done and getting cell service up and running is priority one, the MicroCell is the last priority. However, the more that AT&T cellular customers call and complain that they can't get in-home coverage the more likely AT&T will work on the MicroCell Service Area issues. AT&T could be working on that now for all we know but that kind of information is more than likely proprietary until it is released. Let me see what I can find out.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 8 (432 Views)
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