When will you acknowledge / fix battery drain issue?

Tutor

When will you acknowledge / fix battery drain issue?

There are now hundreds of posts across the internet confirming that the microcell causes rapid battery drain on many phones, and the only solution is to disable cellular data on the phone.

 

When will this be addressed?  

 

 

Message 1 of 43 (9,805 Views)
ACE - Master

Re: When will you acknowledge / fix battery drain issue?

We don't see that problem to the extent that others are reporting and there can be up to 4 iPhones on our MicroCell (2 iPhone 5s, a 4S, and a 3GS) not to mention an old Samsung. What we do to minimize drain is leave WiFi on, close any apps that we are not using, and keep Push notifications to a minimum, as well as initiate Sleep after 5 minutes on non-use.  We just came back from a vacation in another state and used our iPhone 5 extensively (most places had WiFi), especially Google Maps, and the battery drain was about the same as when we are at home and on the MicroCell. Negotiation between the MicroCell and cell phones seems to vary between mfr and even within the same model so some phones handle the power issue better than others. As far as the iPhone go, especially with iOS 6.x, there are battery issues with some, with or without the MicroCell, so it's not always the MicroCell that's causing the battery issue.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 31 of 43 (1,599 Views)
Mentor

Re: When will you acknowledge / fix battery drain issue?

With all due respect Otto, I don't get your purpose of posting that you are not having an issue.  That's great for you.  But it's not the purpose of the thread in my opinion.  The purpose of the thread is for people to express an issue that they are having and hopefully AT&T is able to resolve their issue.  

 

Your posts almost come across as saying that either: a)people are lying or b)that people are stupid.  Neither option is very flattering. 

 

 

Message 32 of 43 (1,591 Views)
ACE - Master

Re: When will you acknowledge / fix battery drain issue?

I'm sorry you mis-interpret my postings. I've seen way too many MicroCell/AT&T bashings because folks don't understand how to setup their MicroCells, their phones don't play nice with the MicroCell or a myriad of other issues that are not AT&T/MicroCell problems to begin with. Don't get me wrong, I'm not an AT&T fan boy by any means, and my original postings are very similar to the "bashings", but once my issues were fixed I thought I'd give back because a lot of issues were the same as mine. The more I learned, the more I realized that common symptoms can have multiple causes. The reason I post my "non-issues" is to show that the MicroCell does work as designed for various setups, ISPs, phones, etc. I try my best to help people but some of the postings do not have enough information to see exactly what the problem may be, albeit AT&Ts or the OPs.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 33 of 43 (1,576 Views)
Mentor

Re: When will you acknowledge / fix battery drain issue?


Otto Pylot wrote:

The reason I post my "non-issues" is to show that the MicroCell does work as designed for various setups, ISPs, phones, etc. 


I guess that's my point.  The purpose of the thread isn't too show that the MicroCell does work for some users.

 

In it's basic concept, users are saying that with all things being equal, they experience siginificant battery drain issues while on the microcell than they do while not on it.  

 

Also, your suggestions do not seem to be fixes.  Suggesting to turn off wifi, stopping notifications, putting phone into sleep mode and closing unused apps increases a phones battery life in general, whether you're on the microcell or not.    

Message 34 of 43 (1,552 Views)
ACE - Master

Re: When will you acknowledge / fix battery drain issue?


NormChar wrote:

Otto Pylot wrote:

The reason I post my "non-issues" is to show that the MicroCell does work as designed for various setups, ISPs, phones, etc. 


I guess that's my point.  The purpose of the thread isn't too show that the MicroCell does work for some users.

 

In it's basic concept, users are saying that with all things being equal, they experience siginificant battery drain issues while on the microcell than they do while not on it.  

 

Also, your suggestions do not seem to be fixes.  Suggesting to turn off wifi, stopping notifications, putting phone into sleep mode and closing unused apps increases a phones battery life in general, whether you're on the microcell or not.    


Well Norm, then I guess we agree to disagree. The suggestions I make have made a difference in some cases, but admittedly not all. But you never know with the MicroCell, so it's worth a try. If you have any solid fixes for problems posted here, then please post them. I can put them in my database of possible fixes, from the user end, and we can take it from there. But arguing about what works and doesn't work is counter-productive so we should just leave it at that.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 35 of 43 (1,544 Views)
Explorer

Re: When will you acknowledge / fix battery drain issue?

[ Edited ]

We've had problems with the microcell for quite some time. Every one or two days our phones would lose the microcell connection and we would need to reboot the microcell to get service. Problems of this type have been documented in other threads here. I've tried just about all the troubleshooting steps and configurations with no change. That is until a few days ago.

 

As of a few days ago we're staying connected to the microcell, with no changes on our end (was a firmware update pushed out? tower configuration changed?), but now our phones' batteries are draining at a very high rate. We can barely make it through half a day before the batteries are ready to die.

 

The connection problem (which seems to be resolved) and the battery drain are not specific to a particular brand/model of phone. We've seen the issues with a mix of the following phones: Samsung Focus, iPhone 3GS, iPhone 4s, HTC WP 8X, and Nokia Lumia 920.

Message 36 of 43 (1,392 Views)
ACE - Master

Re: When will you acknowledge / fix battery drain issue?

I sort of answered you in the other thread but the bottom line is I don't know. I leave my iPhone 5 on all of the time (as well as WiFi) and find that I need to charge my phone about every 2 days whereas our old Samsung 3G only will last at least a week or so (and it's on all of the time and doesn't use WiFi, no data plan).

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 37 of 43 (1,381 Views)
Explorer

Re: When will you acknowledge / fix battery drain issue?


Otto Pylot wrote:

I sort of answered you in the other thread but the bottom line is I don't know. I leave my iPhone 5 on all of the time (as well as WiFi) and find that I need to charge my phone about every 2 days whereas our old Samsung 3G only will last at least a week or so (and it's on all of the time and doesn't use WiFi, no data plan).


I saw the reply -- thanks.

I replied there, too. We're back to the microcell dropping connection again, so right now there's no opportunity to try and troubleshoot the battery drain. After many months of it dropping and trying the troubleshooting steps and various configurations it's probably time to contact customer care.

 

Message 38 of 43 (1,352 Views)
Highlighted
ACE - Master

Re: When will you acknowledge / fix battery drain issue?


Stephen570 wrote:

Otto Pylot wrote:

I sort of answered you in the other thread but the bottom line is I don't know. I leave my iPhone 5 on all of the time (as well as WiFi) and find that I need to charge my phone about every 2 days whereas our old Samsung 3G only will last at least a week or so (and it's on all of the time and doesn't use WiFi, no data plan).


I saw the reply -- thanks.

I replied there, too. We're back to the microcell dropping connection again, so right now there's no opportunity to try and troubleshoot the battery drain. After many months of it dropping and trying the troubleshooting steps and various configurations it's probably time to contact customer care.

 


Ok. We should probably keep this to one thread so we (me) don't get confused on replies. Contacting CustomerCare is a good idea because they are a more direct connection to support than phone support is. I asked this in the other thread but what is your set up?

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 39 of 43 (1,342 Views)
Mentor

Re: When will you acknowledge / fix battery drain issue?

FYI, I recently switched from the Moto Razr i to an unlocked HTC One with the same number and the battery drain issue appears to have gone away.  Looks like it is phone specific as I haven't changed anything else.  Only thing I had to do was re-boot the Microcell for the HTC to register on the uCell properly.  Both phones are running Jellybean so could be a phone firmware or hardware issue causing the problem.  

Message 40 of 43 (987 Views)
ACE - Master

Re: When will you acknowledge / fix battery drain issue?

The battery drain issue is briefly touched upon in my MicroCell Technical, Operational, and Troubleshooting Guide just posted. All cell phones will adjust their transmission strength in realtionship to the MicroCell. Some are just more efficient than others which could account for the battery life variability between phones. Leaving WiFi on, turning off apps that don't need to be on all of time, etc can also help battery life.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 41 of 43 (974 Views)
Teacher

Re: When will you acknowledge / fix battery drain issue?

This is older, but I'm going to share my experience with Microcell. I have the old Microcell that is orange/white. The first year I never used it, but later hooked it up. I followed instructions and it connected perfectly......a few months later, I removed one user from the account so I had to do the entire thing over again with an ATT rep on the line. It connected again successfully. I've noticed that this is what happens sometimes: When I reboot my internet gateway (which I like to do every week just to refresh everything), this is when things will become weird when my Samsung S5 Active will be dead from 100% charge going to sleep to completely dead when I wake up. I unplug the microcell, reboot, that doesn't work.....It has something to do with the way my gateway rebooted. I can log into my  internet gateway and look at my stats, and once in a while my gateway will not reboot correctly. I rebooted my gateway, checked the #'s, they were fine, rebooted microcell again, and it no longer drains battery. This was happening even with mobile data turned OFF on my phone. I'm not sure what my gateway reboot has to do with it, but it's definitely something, because I went to bed at 100 percent, woke up to 89%.

 

I will add this - with microcell, texts can be terribly slow sometimes. That is why the other household member wanted off of it. Sometimes when they would leave the house and get away from the microcell, many missed texts would suddenly appear. When they were home on microcell and sent a text, often the other person would not get the text until HE left the house. Luckily, I don't text a lot, but the times I do, I make sure they get it somehow and so far they have with no problem. Not sure why this was affecting his phone and not mine.

Message 42 of 43 (245 Views)
ACE - Master

Re: When will you acknowledge / fix battery drain issue?

MMS/SMS issues with Samsung phones have always been, and will always be a problem with the MicroCell. Google/Android and AT&T have all acknowledged the problem but nobody wants to take the time and money to come up with a fix that will satisfy all Android device users. This is more than likely due to the open source nature of the Android OS and all of the "extra baggage" that the OEM's and carriers dump on top of the OS to make it unique.

 

The MicroCell does not increase battery usage of a phone. However, re-booting the system once a week is not good for the MicroCell. That forces the MicroCell to go thru the activation process again, part of which is searching for the tower and adjusting the MicroCell's  3G output. Some phones handle the handing off protocols better than others and some phones may search longer than others to find and connect to the MicroCell, and then keep searching for a stronger cellular signal when connected. Much like when out of range of the MicroCell and the phone is looking for tower connectivity. Even though within range of the MicroCell, the searching may be more frequent. I've used MicroCells from the DPH-151 to the new DPH-154 with various phones and never saw a difference in battery usage whether I was in range or out of range.

 

There should be no reason to need support help to remove a user from the MicroCel unless the phone number you are trying to remove is the one that was used to activate and register the MicroCell.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 43 of 43 (237 Views)
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